Before contacting them, items GetHuman762873 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman762873's own words
Tried to process my claim said it’s ready to be paid for and shipped and keeps telling my their is an inconvenience I have called and they tell me my claim doesn’t match a phone number and I think that is ridiculous I need help processing this insurance claim
GetHuman762873 did not yet indicate what Asurion should do to make this right.
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