Tried to process my claim said it’s ready to be paid for and ****pped and keeps telling...

GetHuman762873's customer service issue with Asurion from June 2018

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Help with my Asurion issue
Before contacting them, items GetHuman762873 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
GetHuman762873's next move: try calling Asurion again.
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Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue and preferred resolution, in GetHuman762873's own words:
Tried to process my claim said it’s ready to be paid for and ****pped and keeps telling my their is an inconvenience I have called and they tell me my claim doesn’t match a phone number and I think that is ridiculous I need help processing this insurance claim
I trust that Asurion will make this right and come up with a resolution that is fair.
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Asurion

Customer service issue
Reported by GetHuman762873
Jun 8th, 2018 - 2 mons ago
I have an issue with Asurion too
Not resolved
Seen by 3 customers so far
Similar issue to 643 others
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Timeline
GetHuman762873 started working on this issue
Jun 8th 1:08pm