I cant find my claim ID and it says my email is wrong

GetHuman-bnbs's customer service issue with Asurion from June 2018

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The issue and preferred resolution, in GetHuman-bnbs's own words:
The problem I ran into: I cant find my claim ID and it says my email is wrong
I trust that Asurion will make this right and come up with a resolution that is fair.
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Asurion

Customer service issue
Reported by GetHuman-bnbs
Jun 4th, 2018 - 2 mons ago
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Seen by 5 customers so far
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Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
Timeline
GetHuman-bnbs started working on this issue
Jun 4th 6:25pm