I cant find my claim ID and it says my email is wrong

GetHuman-bnbs's customer service issue with Asurion from June 2018

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The issue in GetHuman-bnbs's own words
The problem: I cant find my claim ID and it says my email is wrong
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Asurion

Customer service issue
Reported by GetHuman-bnbs
Jun 4th, 2018 - 6 mons ago
I have an issue with Asurion too
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Seen by 19 customers so far
Similar issue to 454 others
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Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
Timeline
GetHuman-bnbs started working on this issue
Jun 4th 6:25pm