Before contacting them, items GetHuman-johnsget may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-johnsget's own words
I am at the point that I want to contact Verizon about other alternatives to insurance for our devices. This claim that I placed well over *.* weeks ago still has not been completed. First I tired to send replacement to my sons address in Atlanta, Ga.. Was told that address had to be verified so then I said never mind I want to send repelcement to our billing address. I was told then I could not do anything until an adjuster contacts me. That in itself was ludicrous to me, you are telling the person who pays the monthly asurion bill has no authority to change an address, after you are telling them Saud they cant send it to that address. I m flabbergasted now, then I go online I was able to change it online but was given a prompt saying contact asurion. I am not contacting asurion anymore. Asurion needs to contact me and do what asurion is suppose to do, help me with a claim. I have never had any of these problems with my home insurance, car insurance, health insurance. Why am I having issues with a company that we pay for that's not even required to have? My number I need assistance with is ***-***-****, please assist. I am speaking to my husband and Verizon for different alternatives. I work have a family and go to school all of this unnecessary work for this claim is a nuisance.
GetHuman-johnsget did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-johnsget fixed the problem
We are waiting for GetHuman-johnsget to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.