The phone has some kind of glitch and I've done everything I can think of to fix it but...

GetHuman-durantck's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-durantck's own words
The phone has some kind of glitch and I've done everything I can think of to fix it but it's still doing it. It pops up Google play stopped*keeps stopping every * seconds maybe * if I'm lucky. I've even tried factory reset and it started popping up before I finished the set up. I guess I was hoping I could get a replacement? I have to have a phone for work so I put the Sim card in another phone i have borrowed, that is unlocked for other carriers, since I have to have a phone for work. The problem is that is shows the Sim card is locked. Why is that? How can I fix it? I need a phone for work.
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Assurance Wireless

Customer service issue
Reported by GetHuman-durantck
Nov 27th, 2018 - 9 mons ago
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GetHuman-durantck started working on this issue
Nov 27th, 2018 4:34am