Before contacting them, items GetHuman-notenuff may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman-notenuff's own words
I had my cell phone swapped about a month ago because my battery was defective and I was supposed to send the defective phone back. well I was never given an address to send the phone to and I just received a text saying if you guys don't get the phone back by today my service will be suspended. I will send the phone back today as soon as you guys send me a mailing address to send it to. my number is ***-***-****
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