Forgot my password to my voicemail - I was trying to reset my password to my voicemail...

GetHuman1468922's customer service issue with Assurance Wireless from November 2018

Help with my Assurance Wireless issue
The issue in GetHuman1468922's own words
I was trying to reset my password to my voicemail without deleting my messages in the process of creating a new pin or password. ... Forgot my password to my voicemail
That I can't review any of my important messages prior to changing my pin or password. And, the software conflicting with some of the updates even after adding an SD to expand the memory for storage.
With replacement of a new phone that has less issues of updating during the upgrading process.
I have been a customer for at least two or three years. I have not had any issues before this ZTE model. I just wish to resolve the issue without any other issues.
Resetting the phone back to factory settings and inputting every pin number and password saved on my notepad.
I have an issue with Assurance Wireless too
How GetHuman1468922 fixed the problem
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Assurance Wireless

ZTE
Customer service issue
Reported by GetHuman1468922
Nov 2nd, 2018 - a mon ago
I have an issue with Assurance Wireless too
Fixed
Seen by 8 customers so far
Similar issue to 2486 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman1468922 started working on this issue
Nov 2nd 4:11am
GetHuman1468922 indicated the issue is not fixed yet.
Nov 5th 11:29am
GetHuman1468922 indicated the issue is not fixed yet.
Nov 5th 11:31am
GetHuman1468922 indicated the issue is not fixed yet.
Nov 5th 11:49am
GetHuman1468922 indicated the issue is not fixed yet.
Nov 5th 11:51am
GetHuman1468922 indicated the issue is not fixed yet.
Nov 5th 11:53am