I am happy with my new free phone. However, I opted to roll over my old phone number...

GetHuman974700's customer service issue with Assurance Wireless from August 2018

Help with my Assurance Wireless issue
The issue in GetHuman974700's own words
I am happy with my new free phone. However, I opted to roll over my old phone number (***) ***-**** and get rid of the one on the new phone. Works fine. The problem is a voice mail notification from old number *** ***-**** stays on the screen. Can't figure out how to get rid of it. I opted not to get Voice Mail when my old number was transferred to the new phone. I do not want voice mail. How do I get rid of the notification prompt with the phone number that came with the phone? Thank you. Helen McMahan
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Assurance Wireless

Customer service issue
Reported by GetHuman974700
Aug 10th, 2018 - 7 mons ago
I have an issue with Assurance Wireless too
Fixed
Seen by 6 customers so far
Similar issue to 805 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman974700 started working on this issue
Aug 10th, 2018 12:10pm
GetHuman974700 indicated the issue is not fixed yet.
Aug 10th, 2018 3:30pm
GetHuman974700 indicated the issue is not fixed yet.
Aug 11th, 2018 2:42pm
GetHuman974700 indicated the issue is not fixed yet.
Aug 13th, 2018 1:16pm
GetHuman974700 indicated the issue is not fixed yet.
Aug 13th, 2018 1:17pm