I can’t find my phone and want it turned off until I find it, I’m worried someone stole it

GetHuman493985's Lost or damaged phone issue with Assurance Wireless from April 2018

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The issue and preferred resolution, in GetHuman493985's own words:
The problem I ran into: I can’t find my phone and want it turned off until I find it, I’m worried someone stole it
I trust that Assurance Wireless will make this right and come up with a resolution that is fair.
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Assurance Wireless

Lost or damaged phone issue
Reported by GetHuman493985
Apr 26th, 2018 - 3 mons ago
I have an issue with Assurance Wireless too
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Seen by 5 customers so far
Similar issue to 603 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman493985 started working on this issue
Apr 26th 6:00pm