I order a coat in March which didn't fit, brought it to Malone's bookshop on **nd March...

GetHuman-desveron's Returns issue with Asos from April 2020

Help with my Asos issue
First: share to improve GetHuman-desveron's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-desveron may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-desveron's own words
I order a coat in March which didn't fit, brought it to Malone's bookshop on **nd March to return it. When I got home I realized that they had given me a receipt for a courier drop-off instead of a customer drop- off. Called back to shop the following day and the told me my parcel had been sent back to you, but to date my account has not been credited with the amount. When I go into my account it shows two different transactions for this. The transaction Number on receipt is ********** Terminal Id********, Terminal Sq. ****** Label:AP**********. Could you please look into this for me. The product was bought on a voucher. So if you inform me as soon as possible about the situation. Yours faithfully Veronica O'Flaherty

GetHuman-desveron did not yet indicate what Asos should do to make this right.

How GetHuman-desveron fixed the problem

We are waiting for GetHuman-desveron to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asos customer problems.
How Do I Return Something to Asos?How Do I Track My Order with Asos?How Do I Return Something to Asos?
Do you have a customer issue as well?
We can help you get Asos's attention and get better help faster. Tap below to get started.
Having Asos issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Asos

Returns issue
Reported by GetHuman-desveron
Apr 14th, 2020 - 7 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1167 others
0 customers following this

Timeline

GetHuman-desveron started working on this issue
Apr 14th 12:02pm
GetHuman-desveron indicated the issue is not fixed yet.
Apr 14th 4:12pm
GetHuman-desveron tried contacting Asos
Apr 14th 4:13pm
GetHuman-desveron could not reach Asos customer support
Apr 14th 4:13pm
GetHuman-desveron indicated the issue is not fixed yet.
Apr 14th 4:16pm
GetHuman-desveron indicated the issue is not fixed yet.
Apr 15th 6:01pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies