My order is late , I am not able to give the gift to family before Christmas. The expec...

GetHuman-junechuh's customer service issue with Asos from December 2018

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The issue in GetHuman-junechuh's own words
My order is late , I am not able to give the gift to family before Christmas. The expected deliver date is on or before ** December ****. Until today (** rd Dec) I haven’t received. I checked the status, the parcel has already arrived HK on ** December. I contacted customer care, they asked me to allow ** more days delay, which is on * Jan ****. I told I have to give the parcel as gift before Christmas Eve. However, they did not make sense ask me to wait until * Jan ****. I requested cancel, and they rejected, said I should inform they after * Jan ****. It does not make sense to ask me allow ** more days delay , and give the Christmas gift in January ****. It is terrible shopping customer service experience ever. I cannot accept the parcel arrived Hong Kong in ** Dec, but not able to deliver in more than ** days. Ridiculous.

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Customer service issue
Reported by GetHuman-junechuh
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1059 others
0 customers following this


GetHuman-junechuh started working on this issue
Dec 23rd, 2018 10:21am

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