Hi, **My order (order no: *********) which arrived on the **th June was incorrect. You...

GetHuman-gabbysla's customer service issue with Asos from July 2018

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The issue in GetHuman-gabbysla's own words
Hi, **My order (order no: *********) which arrived on the **th June was incorrect. You will be able to see from this order you billed me for the correct order which totalled £***.**, this was taken from my bank account. **However, you sent me incorrect items. In this instance instead of sending me * blazers you sent me * blazer, and * pairs of trousers (I ordered * pairs of trousers). I filled in the returns label correctly and specified you had sent me the wrong items, again the returns card displayed the items you had actually billed me for. **ASOS carelessly refunded me £***.**, in line with the wrong items that were sent back to them. This is lazy practice. My true refund should be £***.**, which reflects the funds that were taken out of my bank account for the genuine order minus * pair of trousers which I didn't return (at £**.**). **Can you sort this out? I shop with ASOS regularly and I am extremely disappointed at first the incorrect order, and now the incorrect refund. If the true refund is going to take longer than the *-** days, I wish to be compensated.**Gabriella

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Asos

Customer service issue
Reported by GetHuman-gabbysla
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 332 others
0 customers following this

Timeline

GetHuman-gabbysla started working on this issue
Jul 8th, 2018 6:31pm

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