I have return parcels to ASOS using “toyou” return via ASDA.*** parcels were returned a...

GetHuman-rhiangat's customer service issue with Asos from June 2018

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The issue in GetHuman-rhiangat's own words
I have return parcels to ASOS using “toyou” return via ASDA.*** parcels were returned and successfully accepted by the machine without a confirmation being printed. **I have used order numbers for two of the parcels to track online and it says they have been dispatched, however the third parcel cannot be found. The order number for this is *********. *This is a refund where I am expecting to receive approx £*** in my account. **I have complained to ASDA already as their sales assistant didn’t write an approval receipt out by hand for me when I questioned this. I am extremely concerned given the amount of money I am expecting back and would like to know if you have any updates on your system as to whether this order has been returned.
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Asos

Customer service issue
Reported by GetHuman-rhiangat
Jun 12th, 2018 - 9 mons ago
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GetHuman-rhiangat started working on this issue
Jun 12th, 2018 4:31pm