My Mom (in her late **s) forgot her Apple ID. **This summer we requested a new id numbe...

GetHuman1698109's customer service issue with Apple from December 2018

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The issue in GetHuman1698109's own words
My Mom (in her late **s) forgot her Apple ID. **This summer we requested a new id number. We were told she'd get a call. They hadn't called by the time I left town and weeks later they instead sent her an email that she didn't understand.**Meanwhile her iphone died. We aren't able to transfer her account*number to a new phone without an ID. So she has no mobile phone.**I am visiting her again right now till Dec **th. I want her to have a new Apple ID and so to have a functioning phone before I leave. I want Apple to help us out while I am still here. *Thanks*Sara K
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Apple

Customer service issue
Reported by GetHuman1698109
Dec 5th, 2018 - a mon ago
I have an issue with Apple too
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Seen by 2 customers so far
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Timeline
GetHuman1698109 started working on this issue
Dec 5th, 2018 9:41pm