Hi**I‘ve ordered an iPhone XS in September ** and went to Apple pentagon city store to...

GetHuman1201836's customer service issue with Apple from September 2018

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The issue in GetHuman1201836's own words
Hi**I‘ve ordered an iPhone XS in September ** and went to Apple pentagon city store to pick up it in September **, while there was something wrong with the store's system so that I canceled my order and bought a new one directly in the store, however, I found that my previous have not been cancelled and I've paid twice (the online payment is processing now). The order number is W*********, how could I cancel this order and get my money back? Thank you very much.
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Apple

Customer service issue
Reported by GetHuman1201836
Sep 25th, 2018 - 2 mons ago
I have an issue with Apple too
Not resolved
Seen by 3 customers so far
Similar issue to 1872 others
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Items needed
Order number
Billing address
Apple ID
Phone number on account
Timeline
GetHuman1201836 started working on this issue
Sep 25th 4:36pm