Got email from apple about app purchase but i did not

GetHuman883804's customer service issue with Apple from July 2018

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Help with my Apple issue
Before contacting them, items GetHuman883804 may need:
Order number, Billing address, Apple ID, and Phone number on account
GetHuman883804's next move: have a Apple rep call.
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The issue and preferred resolution, in GetHuman883804's own words:
The problem I ran into: Got email from apple about app purchase but i did not
I trust that Apple will make this right and come up with a resolution that is fair.
Help with my Apple issue
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Apple

Customer service issue
Reported by GetHuman883804
Jul 15th, 2018 - a mon ago
I have an issue with Apple too
Not resolved
Seen by 1 customer so far
Similar issue to 1113 others
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Timeline
GetHuman883804 started working on this issue
Jul 15th 11:34pm