TimeMachine backup is failing because "there isn't enough space." Shouldn't TimeMachine...

GetHuman816857's customer service issue with Apple from June 2018

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Order number, Billing address, Apple ID, and Phone number on account
GetHuman816857's next move: have a Apple rep call.
Always use the GetHuman Phone tocall Apple. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman816857's own words:
TimeMachine backup is failing because "there isn't enough space." Shouldn't TimeMachine erase old backups to make space?
I trust that Apple will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman816857
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman816857 started working on this issue
Jun 25th 1:05am