I'm asked to update Apple ID settings. It has me enter my apple ID password. Then ask...

GetHuman685293's customer service issue with Apple from May 2018

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The issue in GetHuman685293's own words
I'm asked to update Apple ID settings. It has me enter my apple ID password. Then ask me to go to one of my other devices signed in to icloud to approve this iphone. I don't know how to do that, or I can't. I hit "can't approve this iphone", it then asks me to "Reset Encrypted Data", I am afraid to do that, do not know what it means, or what happens. Please help me. Thanks
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Apple

Customer service issue
Reported by GetHuman685293
May 15th, 2018 - a yr ago
I have an issue with Apple too
Not resolved
Seen by 42 customers so far
Similar issue to 449 others
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Timeline
GetHuman685293 started working on this issue
May 15th, 2018 3:01am