Need to change my PCP from Dr. Deborah Craton to Brittany Stout on my plan

GetHuman1020254's customer service issue with Anthem Blue Cross & Blue Shield from August 2018

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The issue in GetHuman1020254's own words
The problem: Need to change my PCP from Dr. Deborah Craton to Brittany Stout on my plan
GetHuman1020254 did not yet indicate what Anthem Blue Cross & Blue Shield should do to make this right.
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Anthem Blue Cross & Blue Shield

Customer service issue
Reported by GetHuman1020254
Aug 21st, 2018 - a mon ago
I have an issue with Anthem Blue Cross & Blue Shield too
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Seen by 4 customers so far
Similar issue to 186 others
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Timeline
GetHuman1020254 started working on this issue
Aug 21st 8:02pm