Hey aj my account princess desert rose ***Got hacked last year in around the end of Sep...

GetHuman-dsheameo's Hacked Account issue with Animal Jam from December 2021

Help with my Animal Jam issue
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Before contacting them, items GetHuman-dsheameo may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-dsheameo's own words
Hey aj my account princess desert rose ***Got hacked last year in around the end of September or the middle November and I can’t log back in and I tried going into the animal jam parent tools app *To fix it But it’s not in there so I can’t make a new password it’s been over a year and I saw the video that you guys put on line about how this all happened so I need help thanks and also my other account kitty ** meow I also can’t get back into that one also because on accident I logged out of there and I tried putting in the password and my email but the game keeps saying they are both incorrect and so I tried going back to the parent tools it’s there but it’s not letting me make a new password so I also need help with that too so if you guys ever get this message I really need help with fixing them have a merry Christmas and a Goodnight and thanks this is from D*****@***.com bye aj

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Animal Jam

Hacked Account issue
Reported by GetHuman-dsheameo
Dec 6th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 387 others
0 customers following this

Timeline

GetHuman-dsheameo started working on this issue
Dec 6th, 2021 12:10am