Animal Jam Customer Service Issues

I am reaching out concerning my Animal Jam account. I have been playing for years, starting when I was a child. Initially, I used an old email to sign up. When attempting to login recently, it indicates that my password is incorrect. Unfortunately, I cannot reset my password as I no longer have access to the old email. I kindly request to update my email so I can reset my password and regain access to my account. There is a significant amount of funds invested in it, and I am eager to recover it. My username is Redpanda2006. Thank you.

Yesterday, I logged into my Animal Jam account, which I've had since [redacted], after not playing since June or July of this year. I noticed that almost everything on my account was missing. I have invested a lot of time and money into this game, so this experience was very frustrating for me. I found out that Animal Jam had some recent issues, which I was unaware of. I do not want to restart my account. Is there any assistance available to help me potentially recover my items or receive some form of compensation?

In [redacted], there was a surge in leaked account passwords, including mine. Fearing for my account's security, my mom changed the password, but I lost my iPad. I'm now trying to access my Animal Jam account (Eggomeleggo) but can't remember the password due to memory issues. Despite numerous attempts, the password and email are not being recognized. I'm worried about losing my account with all the memories, friends, and progress I've made. I need help recovering my account.

I set up my account (reese15566) with my parent's email when I was a minor. Despite having the correct password written down, I can't seem to log in as it keeps showing it as incorrect. I attempted to reset the password using either of my parents' email addresses, but it didn't work. I'm at a loss on what steps to take next since I can't access my account or reset the password. I prefer not to create a new account as I want to avoid starting from scratch.

Unfortunately, my prized possessions were taken as a result of a security breach. Here is a list of the items lost: - Rainbow Spiked Collar - Arctic Fox (Pet) - Exclusive Tiger Plushie (Light Blue) - Nutcracker Boots - Rare Forest Gauntlets (Green) - Polar Bear (Pet) - Ballet Slippers - Rare Raccoon Tail (Pink Leilani) - Rare Firefly Friend (Purple) - Snowflake Wings - Snowflake Tiara - Icicle Collar - Winter Wonderland (Den Music) - 20,[redacted] Sapphires - Crystal Pegasus Horn and Gauntlets (Blue) - Arabian Princess Necklace - Igloo Peak (Den) - Dizzy Stars - Cougar (Pet) - Arctic Fox Throne - Polar Palace Chaise Lounge - Sapphire Pendant - Rare Mystical Fairy Amulet (Gold) - Elegant Tail - Blackout Spiked Collar - Rare Sea Star Glasses (Pink) - Galaxy Wings - Chocolate Amulet (Pink) - Siberian Husky (Pet) - Speckled Rug (Pink) - Sapphire Pendant - Rare Mystical Fairy Amulet (Gold) - Elegant Tail (Blue) - Blackout Spiked Collar - Rare Sea Star Glasses (Pink) - Galaxy Wings - Rare Lei (Pink) - Seal (Pet) - Rare Dragon Wings (Pink) - Rare Jamaaliday Bow (Pink) - Ice Dragon Wings - Galactic Unicorn Tail (Blue) - Alpha's Cereal Box (Pink) - Rare Icicle Earrings (White) - Kit Pillow Pet - Rare Light Up Tail - Rare Furry Arm Cuffs (Blue) My username is splatoonfan2, and for verification, my password is octoling.

I am unable to view the items I bought as a member in the den. Despite continuing to pay for my game membership, it doesn't reflect in the App Store. When trying to purchase Sapphires, I encounter an error message stating the App Store is not working and to try again later. This has been happening for a month now, affecting my ability to play. Despite being charged for the next month's membership, I am unable to access the member benefits. I have reached out before for similar issues, and if this problem persists, I may have to discontinue playing, which saddens me. I appreciate any assistance you can provide this time. Thank you for your attention to this matter.

Yesterday, during my time on Animal Jam, I encountered a highly skilled hacker named something like "stoklar" who demanded my items and then abruptly kicked me out of the game. I am extremely worried about my account, which holds many memories for me, as losing it would significantly impact my mental well-being due to my epilepsy. This hacker's behavior was more concerning than any I have come across in my years on Animal Jam. I fear for the safety of other players with individuals like this around. My memory is hazy due to my condition, but I recall details about the hacker being a blondish tan basic bunny without accessories, speaking oddly like an adult, and exhibiting erratic behavior. I urge for assistance in retrieving my account and ensuring the community's safety by removing such threats from the game.

Dear AJHQ, I am contacting you regarding an issue with my Animal Jam account. Approximately an hour ago, when I attempted to log in, I received an error message stating that the password was incorrect. Upon logging into a newly created account, I discovered that all of my animals were dressed differently. I am concerned because the compromised account had a membership that I paid for with my credit card on a monthly recurring basis. I am worried that the unauthorized individual might have access to my card information and could continue paying for the membership. Unfortunately, I am unable to reset the password as the email linked to the account is outdated from [redacted]. Despite previous instances of missing items which I attributed to game glitches, the complete account breach has left me distressed. While I understand that such situations can occur, my primary concern is safeguarding my financial information. I kindly request your prompt assistance in resolving this matter. Thank you for your attention to this urgent matter.

Hello Animal Jam team, I'm reaching out about my suspended username. Here's what happened: I left momentarily from the pillow room and suspect my sister, who was nearby, accessed my iPad. Upon returning, I found out I had been suspended after a brief absence. I hadn't said anything for five minutes before being suspended, leading me to believe my sister made me say something inappropriate. Can you please lift the suspension? It's been over a day, and I truly miss playing AJ. While I've had previous suspensions mainly due to strict chat filters, this one feels unjust. I'm unable to contact AJ through other means, so I hope this message reaches you. Thank you for your understanding and assistance.

I had [redacted] sapphires and was admiring the animals in the game. I intended to get the bat-eared fox, but got distracted by other animals. Accidentally, I purchased the whole set when trying to exit by clicking on the anteater. I would like to have my sapphires refunded and if possible, return the clothing and animal. I'm quite upset about this mishap and would appreciate your assistance. Perhaps you could access the ajhq account to buy them from my shop, then I can recycle the animal and retrieve my [redacted] sapphires.

Today when logging in, I noticed that my rare items were missing. Upon receiving a message from an unfamiliar user in the game, urging me to "search for the air btw," I suspect two players may have hacked into my account. I don't typically add strangers and rarely engage in interactions, so their presence stood out. I contacted the user who messaged me, and after a circular conversation, they denied recognition and abruptly logged off upon mentioning their friend still on my list. In addition to phantom items left behind, likely from the buddy "Wacky022," I lost various valuable items such as collars, den betas, clothing betas, and den decorations. I request the banning of "Wacky022" and their companion "Rainbow701" and hope for the return of my belongings, including specific items like black and green long collars, a bundle of rare den and clothing items, along with a few distinctive accessories. Thank you for your attention to this matter.

I recently traded a lot for a Prize Pal Level 3, which unexpectedly opened on its own. I never intended to open it myself, and I was not aware that having the Prize Pal activated would cause it to open automatically with my animal. I am quite disappointed with this and would like for you to rectify the situation by saving my Prize Pal in my account under luluz2404. I was planning on investing real money into the game since I recently got a job, but if I cannot retrieve my Prize Pal, it might decrease my motivation to continue playing. I apologize if my tone seems harsh, but I am genuinely upset about this and I implore you to restore my Prize Pal since I did not open it intentionally.

I lost almost half of my inventory due to not having 2-step verification enabled on my account, resulting in a hack. I have timestamps documenting when the unauthorized activity took place. The items that were taken include: Ancient Dragon Wings, Galaxy Spiked Collar, Galaxy Snow Leopard, Elegant Tail, Squirrel, Triceratops, Brachiosaurus, Parasaur in Blue, Purple, Black, with soulless eyes and eyelashes variations, Alpha Sword, Ice Dragon Wings, [redacted] Sapphires, a Master Block valued at [redacted] Sapphires, and a majority of my rare items.

I have been playing for approximately 10 years and have acquired numerous rare items that have not been available for over 8 years. Aside from items obtained through trading, most of my collection is no longer in stores. Today, after logging in, I noticed that all my den items and clothes are missing while my dens, animals, and pets remain intact. This issue persists across different computers I log into, inconsistently showing missing items. For instance, my den items count varied from 37 to 36 and back when switching devices. I am puzzled and hopeful to have all my hard-earned game items restored.

In 2[redacted], I created my account on Animal Jam Play Wild. The last time I accessed it was in [redacted]. Since I was younger, I used a random email address. I recall my username, but when I try to log in, it says my password is incorrect, and there seems to be no way to reset it as the email is not valid. I can provide details about the items on my account if needed. My username is ichigosan18. I would appreciate any assistance in recovering my account, as I have had it for years and have earned items with hard work. Thank you for your help.

I am having trouble accessing my childhood Animal Jam account "jennifire01" as the password was changed without my consent. I attempted to reset the password using the "Forgot Password?" option, but was told that the parent email associated with the account does not exist. Could you please assist me in updating the parent email linked to "jennifire01" so I can regain access and play the game once more? My account used to be a member but is now a non-member. Although I don't have recent receipts, I can provide information about the old password and parent email for verification purposes. Your help in recovering my account would be greatly appreciated.

I am experiencing an issue with my childhood account, jennifire01. When attempting to log in, it appears that the password has been changed. Upon utilizing the "Forgot Password?" feature, I encountered a message stating that the parent email is invalid, although I am certain it is accurate. Interestingly, I was able to confirm the existence of the jennifire01 account using an alternative account to search for it. I kindly request assistance in updating the parent email associated with jennifire01 so that I may reset the account's password. Rekindling the memories of my childhood through this account is very important to me. Your help in this matter would be greatly appreciated.

In the years between [redacted] and [redacted], I used to have an Animal Jam account under the name Lpslover152. The email linked to the account was [redacted]; however, I never received the email to create a parent account, leaving the account in limbo. I have cherished memories associated with this account, but unfortunately, I can't recall my password. I kindly request your assistance in sending a new email to the mentioned Gmail address to facilitate setting up the parent account. Despite my previous attempts to reach out, I have been unsuccessful. This account holds sentimental value to me, and it saddens me each time I am unable to access it due to the missing parent account setup.

Hello! My account name is fuzzy95597. I haven't accessed my account in years, and when AJHQ was hacked 2 years ago, they changed my password during the breach. I wasn't active during the password changes. I'd like to check if my password has been updated and regain access to my account. Unfortunately, I don't recall the parent email from 4 years ago, but I can provide my current email: [redacted] Thank you.

I used to have an old account on Animal Jam Classic that I played on as a child. It was created around [redacted] or [redacted]. I am having trouble accessing it now, even though I remember the username and password. Unfortunately, I do not recall the email associated with it since it was set up many years ago. My username is Woffie7000, and my password was ABC123. It is disheartening that I am unable to log in anymore. I would greatly appreciate it if I could receive assistance from a real person on how to resolve this issue. Sincerely, Matthew .H