Hi AJHQ, after coming home from school, I logged onto aj. User: Diamondclawsnowy**. Onc...

GetHuman1919327's customer service issue with Animal Jam from January 2019

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1919327's own words
Hi AJHQ, after coming home from school, I logged onto aj. User: Diamondclawsnowy**. Once I logged onto my account, I realized that all of my clothes and den items are gone. I finally got my dream item (rim headdress) but now it’s gone. I don’t know who hacked my account though, I was crying for * hour because I worked really hard for my items, it took a while like * years. I can’t talk to my parents about this because they won’t understand they’ll say it’s just a game. I’m also a member. Before I have *** clothes now I have * and den items *** and now **. I never told anyone my password except I emailed you guys yesterday and said my password in the email. I’m not sure if the person who read the email saw the password and went to my account. That’s the FIRST time i ever said my password. But, I trust Aj workers and I dont know if one of them went to my account or not. One of my lost animals which is a lot but I cant say it all is : Rim headdress, orange long, red, blue, purple shorts, first generation silver diamond spike, orange socks, black worn and rare worn, epic giraffe plushie (promo), rare claw, ** (mostly non member) den betas, chocolate fountains, my own masterpieces which I created. I worked so hard for them... Can you please return my items back and tell me who hacked my account? Thank you. It will mean a lot because I’m panicking and crying.
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Animal Jam

Customer service issue
Reported by GetHuman1919327
Jan 8th, 2019 - a mon ago
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Timeline
GetHuman1919327 started working on this issue
Jan 8th 12:33am