I missed my train by * minute due to closed roads in NYC- it was in the station when I...

GetHuman660656's customer service issue with Amtrak from May 2018

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The issue in GetHuman660656's own words
I missed my train by * minute due to closed roads in NYC- it was in the station when I arrived but I wasn’t able to board. I kindly explained this to the Amtrak agent but she charged me a change fee*revised date of $**. A friend was with me and had a different agent and she was able to change her ticket without paying the fee. I am extremely disappointed for not being able to board the first train and then for being charged $** when that is clearly not a consistent policy. My reservation number is ******. I would like to be refunded the $**.
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Customer service issue
Reported by GetHuman660656
May 6th, 2018 - a yr ago
I have an issue with Amtrak too
Not resolved
Seen by 3 customers so far
Similar issue to 2496 others
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GetHuman660656 started working on this issue
May 6th, 2018 1:46pm