I missed my train by * minute due to closed roads in NYC- it was in the station when I...

GetHuman660656's customer service issue with Amtrak from May 2018

3 views
 | 
2496 similar
 | 
0 following
Help with my Amtrak issue
First: share to improve GetHuman660656's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman660656 to get a Amtrak rep on the line!
Always use the GetHuman Phone tocall Amtrak. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman660656's own words
I missed my train by * minute due to closed roads in NYC- it was in the station when I arrived but I wasn’t able to board. I kindly explained this to the Amtrak agent but she charged me a change fee*revised date of $**. A friend was with me and had a different agent and she was able to change her ticket without paying the fee. I am extremely disappointed for not being able to board the first train and then for being charged $** when that is clearly not a consistent policy. My reservation number is ******. I would like to be refunded the $**.
GetHuman660656 did not yet indicate what Amtrak should do to make this right.
I have an issue with Amtrak too
How GetHuman660656 fixed the problem
We are waiting for GetHuman660656 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman660656 fixes it.
This email address isn't valid

Amtrak

Customer service issue
Reported by GetHuman660656
May 6th, 2018 - a yr ago
I have an issue with Amtrak too
Not resolved
Seen by 3 customers so far
Similar issue to 2496 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made this booking
Booking reference
Billing address
Email address on the account
Timeline
GetHuman660656 started working on this issue
May 6th, 2018 1:46pm