Website didn’t work - Modify trip - I couldn’t change it

GetHuman617695's customer service issue with Amtrak from April 2018

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Help with my Amtrak issue
Before contacting them, items GetHuman617695 may need:
Who made this booking, Booking reference, Billing address, and Email address on the account
GetHuman617695's next move: have a Amtrak rep call.
Always use the GetHuman Phone tocall Amtrak. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman617695's own words:
Modify trip ... Website didn’t work
I couldn’t change it
Change over the phone
Help with my Amtrak issue
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Amtrak

Website
Customer service issue
Reported by GetHuman617695
Apr 21st, 2018 - 3 mons ago
I have an issue with Amtrak too
Not resolved
Seen by 3 customers so far
Similar issue to 736 others
0 customers following this
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Timeline
GetHuman617695 started working on this issue
Apr 21st 6:35pm