* weeks ago I had a service call for my plumbing. American home shield never called me...

GetHuman-onthepav's customer service issue with American Home Shield from January 2019

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The issue in GetHuman-onthepav's own words
* weeks ago I had a service call for my plumbing. American home shield never called me after the service call to follow up regarding scheduling a plumber to return to fix the issue. I called AHS last week because I didn't hear from them. Today I called. Customer Service person was not professional and lacked knowledge in the questions I asked her. I requested to speak with a manager and she asked why. I explained why. Then the phone hung up on AHS end. **Over the summer my a*c went out. It took AHS over a month to even get back to me regarding the issue. I had to reach out to AHS *x before getting information. I see this is a recurring issue with AHS. I have * properties under AHS. I am planning to cancel all of them due to the lack of quality customer service.**Please have a manager call*contact me today. Unable to call back and wait another ** minutes on hold. Thank you.
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American Home Shield

Customer service issue
Reported by GetHuman-onthepav
Jan 2nd, 2019 - 10 mos ago
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Seen by 4 customers so far
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GetHuman-onthepav started working on this issue
Jan 2nd 4:34pm