On Jan **, **** I signed up for a Delta sky miles card. I requested the card with a...
GetHuman2457528's customer service issue with American Express from March 2019
Help with my American Express issue
Next: our robot will wait on hold for GetHuman2457528 to get a American Express rep on the line!
Always use the GetHuman Phone tocall American Express. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2457528's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2457528 may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman2457528's own words
On Jan **, **** I signed up for a Delta sky miles card. I requested the card with a **,*** bonus miles for a trip I plan in April. The American Express team said there was no issue about booking a trip at that time and I should have the miles.*The card was supposed to go to my Florida address but the Amex representative sent it to New York in error. I waited ** days for the card and then requested a new card. There was now an additional waiting period. The *nd card yet again, went to New York. I complained and had to wait another ** days and the card finally came to Florida.*I purchased my $**** minimum and paid the balance immediately. Two supervisors told me that the miles would be transfered within **-** hours. I have this documented in the American Express notes. **I spoke with ID* ***** Anissa and Abraham ID******** – both promised me the transfer of miles in February.**I have been waiting for the transfer for over * weeks and even though the closing date is ******* – I was just told today but a nasty representative there is no guarantee to get the miles tomorrow after the closing date. It could take another week. The representative also said the information documented isn’t true and that Amex can pull miles when ever they feel like it.*Is this how you treat a customer that has been loyal and has made on time payments for over ** years?**Now the **,*** points I NEEDED FOR MY TRIP HAS INCREASED TO ***,*** POINTS.**Please can you assist me in getting the miles transferred?
GetHuman2457528 did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman2457528 fixed the problem
We are waiting for GetHuman2457528 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.