On Jan **, **** I signed up for a Delta sky miles card. I requested the card with a...

GetHuman2457528's customer service issue with American Express from March 2019

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The issue in GetHuman2457528's own words
On Jan **, **** I signed up for a Delta sky miles card. I requested the card with a **,*** bonus miles for a trip I plan in April. The American Express team said there was no issue about booking a trip at that time and I should have the miles.*The card was supposed to go to my Florida address but the Amex representative sent it to New York in error. I waited ** days for the card and then requested a new card. There was now an additional waiting period. The *nd card yet again, went to New York. I complained and had to wait another ** days and the card finally came to Florida.*I purchased my $**** minimum and paid the balance immediately. Two supervisors told me that the miles would be transfered within **-** hours. I have this documented in the American Express notes. **I spoke with ID* ***** Anissa and Abraham ID******** – both promised me the transfer of miles in February.**I have been waiting for the transfer for over * weeks and even though the closing date is ******* – I was just told today but a nasty representative there is no guarantee to get the miles tomorrow after the closing date. It could take another week. The representative also said the information documented isn’t true and that Amex can pull miles when ever they feel like it.*Is this how you treat a customer that has been loyal and has made on time payments for over ** years?**Now the **,*** points I NEEDED FOR MY TRIP HAS INCREASED TO ***,*** POINTS.**Please can you assist me in getting the miles transferred?
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American Express

Customer service issue
Reported by GetHuman2457528
Mar 11th, 2019 - 5 mons ago
I have an issue with American Express too
Not resolved
Seen by 2 customers so far
Similar issue to 1565 others
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Timeline
GetHuman2457528 started working on this issue
Mar 11th 11:41pm