American Express Customer Service Issues

I used my Amex points to book a flight but missed it due to a medical emergency. Despite attempting to cancel before departure, I faced challenges with Aeroflot's customer service. Unfortunately, both American Express and the airline claim I am not eligible for a refund under their policies. I have a doctor's note stating my companion couldn't fly due to a medical emergency.

The "Amex Offers" website provides insight into local restaurant discounts with an American Express Card, but lacks clarity on spending requirements and discount details. Clicking on various links only leads to a map of restaurant locations without providing relevant information. Attempting to reach out through the "Contact Us" section proves challenging as clicking it results in the page refreshing without any contact form available. This issue persists across multiple internet browsers I have tried.

I signed up for an American Express card with the expectation of making monthly payments to cover my expenses. When I received my first bill after using the card for my recent move, I was surprised to find that I was required to pay the full amount at once, which was not feasible for me. Despite making monthly payments, I continue to incur fees for not paying off the entire balance. I am looking to switch to a payment plan that allows me to make monthly payments, ensuring that I can manage to pay off my card without additional charges.

I have encountered an issue with receiving my bills as they are not reaching me. After contacting customer service, I requested to have my upcoming bills sent with a return receipt to ensure delivery. Unfortunately, the customer service representative declined my request. When I asked to speak with a supervisor, I was met with a very impolite response from a supervisor who flatly refused and even suggested canceling my card. Despite being a member for nearly four decades, I am considering canceling due to the lack of bill delivery and the disrespectful service received. This experience was quite upsetting as I have never faced such treatment from customer service before. I made the call from my work phone at [redacted] around 8:15 a.m. I believe the behavior of the supervisor was unacceptable and am seeking a resolution to the problem of missing bills.

I recently discovered that my ex has fraudulently opened a Bluebird account in my father's name. After finding a statement in my ex's email, I confirmed my father's name on the account. It's not the first time he has targeted my family's accounts and identities, having stolen credit cards and information multiple times. I seek guidance on how to cancel this account and pursue legal action for this identity theft. I will attempt to attach screenshots for reference. Please advise on the necessary steps to address this issue promptly. Thank you for your assistance.

I bought travel insurance from AMEX in February for a June 28 flight that I had to cancel due to illness. Despite submitting all required documents, I am having a frustrating experience with AMEX travel. They are unresponsive, refusing to provide updates on my claim's status or disclose the names of their representatives. Even after providing a cancellation number from JetBlue, they claim the trip was never canceled. My husband and I, both 75 years old, have spent countless hours trying to resolve this issue to no avail. The $[redacted] at stake is crucial for us, and the stress is affecting my health. The lack of assistance has been disheartening, especially from a company like American Express. I will ensure others know about this ordeal to prevent anyone else from facing similar treatment.

For the past two weeks, I've been trying without success to add my wife's card after replacing mine due to fraud. Despite being told her card would arrive with mine, I've received mine but hers is missing. AMEX support doesn't seem able to assist in tracking down her card's status. Even though I rejected her card years ago, we now need it, and the lack of email support or effective chat service has been frustrating. The automation and lack of human touch in customer service have left me feeling ignored. It's disappointing to see AMEX's decline in service quality. Communication barriers like not having email support make it difficult for customers like myself with hearing impairments. I hope AMEX can address these issues and improve their customer service experience.

On August 18, [redacted], I initiated three merchandise returns with the merchant. As expected, the returns were processed successfully, and the funds were reflected in my account. Strangely, for each return, an equivalent amount was debited from my account and marked as "on hold for merchant review." Feeling concerned, on August 20, [redacted], I contacted customer service to expedite the release of these held funds. Surprisingly, a supervisor from the escalation department informed me that it would take seven days for the funds to be released to allow the merchant to review the transactions. It seems unnecessary as the transactions were conducted by the merchant initially. I am frustrated that my American Express Prepaid Card is prolonging the return process without a valid reason.

I have an American Express Business Open Line of Credit that was canceled a while ago. Despite not having the original card, I have been making regular payments for my account ending in 9-[redacted]. I recently realized that online payments are no longer accepted for closed cards. Even though I made a timely online payment, it did not go through to my bank, and I wasn't notified of the issue. As a result, I was hit with a $50 late fee and billed $[redacted] for two months of payments. Unfortunately, I lack the full card number, making it challenging to reach customer service or accounting for assistance. The account is under the name Marsha B. from Plus1 Executive Suites. Feel free to reach out to me via email or phone at [redacted].

Dear Sir/Madam, I am extremely disappointed with the unilateral decision taken by the Risk Analysis department to block my card without any valid reason. Despite reaching out to customer service over 87 times, I faced abrupt disconnections whenever I spoke in English. To provide context, as an architect and designer newly settled in Italy due to family reasons, my wife, who is Italian, wanted us to live here together since our marriage in March [redacted]. I founded Smart Design Europe SRL to pursue my passion for designing hotels worldwide, expecting a turnover of three million euros in [redacted]. My concern lies in the department's request for my CUD, although I have only resided in Italy for six months, far from the year required for a CUD. A recent incident in Amsterdam, where I attempted to withdraw [redacted] euros for entertainment after work, resulted in my card being blocked without clear prohibitions outlined in our agreement. Enclosed in this email are the requested documents, excluding the CUD. I believed that American Express would facilitate my financial management during frequent travels and hotel bookings, but this ordeal challenges that notion. I urge you to unblock my card promptly or terminate our agreement. Best Regards

Dear Amex representative, I recently used Amex Travel to book a hotel in San Francisco and spent a significant amount of points ([redacted],[redacted] points). I am utterly disappointed with the experience. The hotel I stayed at was more like a hostel; my room lacked a private bathroom and shower, which were shared in the hallway. The hotel was unclean, and the public restroom had a roach infestation. I was so upset that I cut my trip short by one night as I couldn't find comfort or rest there. As a loyal Amex Platinum customer, I expect higher standards. I use the card to enjoy quality experiences with my points. I am now considering using my Marriott Rewards card in the future for better hotel quality. Can you please help and explain why Amex would have such low standards for their customers?

I am very disappointed with the poor customer service I experienced when contacting the phone number on the back of our card. I called about a $4.95 charge for two consecutive months. The second time, I was given the option to cancel the card and have a new one sent overnight. The card is linked to my husband's post-liver transplant prescription account, where the payments vary each month due to retail pricing adjustments. Despite clearly instructing your representative not to cancel the card, it was still done without my knowledge. I've spent over an hour on the phone with multiple Amex agents, with some claiming that it would be too time-consuming to check the recorded call confirming my request to not cancel the card. Being shuffled between departments, having the card canceled against my wishes, not being informed about the cancellation, not receiving a replacement card, and now having to wait for a new card to arrive on Monday has left me extremely frustrated. The fact that we were not even offered early delivery on Monday just adds to my frustration.

My American Express Platinum card was stolen today, September 29, [redacted], in Addis Ababa, Ethiopia. My name is Prof. Hizkias Assefa. Regrettably, I am unable to recall the credit card number and expiry date. However, the billing address linked to the card is 221W 1st St., Suite [redacted], Duluth, MN [redacted]. The last 4 digits of my social security number are [redacted], and my birth date is August 8, [redacted]. The incident has been reported to the police. I urgently request the cancellation of the credit card to prevent any potential fraud. If feasible, I would appreciate having a replacement, though I am uncertain about the timeframe for this process. Your assistance in this matter would be greatly appreciated.

Recently, a friend forwarded me an email offer from AMEX and Delta regarding the Platinum Delta AMEX. He has spent over $50,[redacted] on his card this year, and the offer stated that if he spent an additional $25,[redacted] by year-end, he would earn an extra 10,[redacted] MQMs for spending $75,[redacted] in [redacted]. Intrigued by the opportunity to achieve Platinum status with Delta for [redacted], I contacted the customer service number on my AMEX card to inquire about the offer. After explaining the situation, the representative initially confirmed that I would also be eligible for the additional 10,[redacted] MQMs. However, upon further investigation, I was informed that I did not qualify for the offer as it was targeted. Despite expressing my disappointment and highlighting my long-standing loyalty to both AMEX and Delta since [redacted], the supervisor explained that the offer was not extended to me. Subsequently, the supervisor promised to have their superior contact me, but it has been three weeks without any communication from AMEX. Feeling undervalued and disregarded after nearly four decades of allegiance to the companies, I am contemplating exploring alternate credit card and airline options moving forward. Sincerely, Dan Markle

I bought 2 tickets for a rodeo in St. Paul, MN from a site I found through a Google search. I want to challenge the charge for these tickets for the following reasons: 1. The company informed me via email that they couldn't provide the tickets I purchased and offered me alternative tickets. Initially, I was fine with the new tickets until I learned they needed to be signed for at an address near the venue. The issue is I live 70 miles away from the venue and don't plan to be in the area or know anyone nearby. This condition was not mentioned on their site. They are based in the UK, and we assumed the tickets would be emailed to me. I spoke to a representative who insisted I couldn't get a refund unless I provided a local address. They don't even allow will-call pickup. Really? The company's name is viagogo, and the price listed was $[redacted].45. I hope to resolve this soon. Very frustrating. - D.M.

I am continuously receiving emails addressed to Michael Israel at my email address [redacted] Despite our divorce, I am still being contacted and unable to unsubscribe from the notifications. I politely request that you remove my email from his account as soon as possible. Thank you for your prompt attention to this matter. Sincerely, Lisa Goodman

I submitted an online application two weeks ago and received a confirmation email. However, I haven't heard anything since, and when I checked the application status website, my application wasn't there. This lack of communication is concerning for security reasons and is delaying my new credit card. Please confirm that you have located and canceled my credit card request promptly. - David Crosby Sent from my Verizon, Samsung Galaxy smartphone

Hello, I am a Bulgarian Post Bank client. In the past, I had a Euroline American Express credit card through your bank and used it to buy items from Amazon UK. In October [redacted], I purchased a fitness bracelet. The device's touch screen stopped working this year ([redacted]), and I returned it to Amazon. The refund was issued to my old Euroline American Express card, which is no longer valid as my bank has issued me a new one. I need your help with this situation as the refund from Amazon did not reach my new card. Amazon provided reference number [redacted]6 to confirm someone accepted the refund, but the money has not been transferred to my Bulgarian Post Bank account. Please assist me in resolving this matter. Thank you, H.H.

I am experiencing frustration with my American Express Serve card being overdrawn. Last Thursday, I added $35 to my card, but due to maintenance, the money was not reflected in my account. When I attempted to make Christmas gift purchases, my card was declined multiple times, and upon checking my account, I found it to be overdrawn. While speaking to representatives, I was informed I need to wait for the charges to be removed, which I find unfair as no payments actually went through. This situation not only prevented my transaction but also created a delay until the 20th for the charges to be resolved, impacting my ability to buy presents. The cutoff for Christmas delivery is the 19th, making this delay unacceptable. I request prompt resolution to this matter as it affects my holiday plans.

I had an American Express credit card that was issued to me in [redacted]. Thank you for that. Unfortunately, in [redacted], I became a victim of a con artist who took over my finances with some assistance. Dealing with this situation, along with a lack of support from the San Diego Police, caused me to accumulate debt on my American Express card. Eventually, unable to manage the mounting charges, I lost the card. The fraudster's actions led to me losing my home, car, bank accounts, and friendships, ultimately leaving me homeless and abandoned. Despite enrolling in LifeLock to combat identity theft, I recently discovered a legal case involving American Express and myself, with various financial accounts and business ties being opened fraudulently under my name. Additionally, I unearthed an inheritance misappropriation by Theador Randall Canetti. I'm reaching out because I've been notified of a court judgment linked to me and would appreciate the opportunity to regain trust with an account when possible. Linda P. Bromley