American Express Customer Service Issues

I lost my Serve Card and requested expedited shipping after reporting it. However, I am now in a dire situation with no food and overdue rent. I need urgent assistance. Last year, in a similar emergency, you were able to quickly wire my balance to me via MoneyGram or Western Union, which was a huge help. I am reaching out for the same assistance again as we are still recovering from a significant loss and cannot handle more setbacks. Please help us as soon as possible. Thank you.

As an IT staff member at Tempur Sealy, we have been encountering issues with processing American Express credit card refunds through our ERP system connected with Cybersource/Vantiv. While Visa and Mastercard transactions are successful, attempts to credit American Express cards result in generic declines from Cybersource. After contacting American Express, the customer service representative was unable to provide a clear explanation, suggesting reaching out to American Express Merchant Services. These challenges are problematic as we are unable to issue refunds to customers who originally paid with American Express, despite having their token information. The delays in providing refunds to customers who purchased our products in the past few weeks are frustrating. If you have any insights or recommendations, they would be greatly appreciated. Thank you.

On January 12, [redacted], I applied for a Delta SkyMiles card with a 70,[redacted] bonus miles offer for an upcoming trip. Despite requesting the card to be sent to my Florida address, it was mistakenly sent to New York twice. After numerous delays, I finally received the card. I promptly met the $[redacted] minimum spending and paid it off. Two supervisors assured me the miles would be transferred within 24-48 hours, as documented in Amex notes. Representatives Anissa and Abraham promised the miles would be transferred in February. However, after waiting over 8 weeks, a recent call with a representative was unhelpful and mentioned there's no guarantee the miles will be transferred promptly. The representative even disputed the documented information, causing concern. Please assist in expediting the transfer of my 70,[redacted] bonus miles, now crucially needed as the points required for my trip have increased to [redacted],[redacted]. Thank you.

Dear Sir or Madam, My name is Indy, a member of Hilton Honors with the number [redacted]16. In June [redacted], I applied for the Hilton Honors American Express Asend Card and received only [redacted],[redacted] bonus points after spending $3,[redacted] along with a $95 annual fee. I recently discovered that there was a promotion offering [redacted],[redacted] bonus points for the same spending criteria, and I would like you to review my account and rectify this by providing me with the extra 50,[redacted] bonus points. I appreciate your help and attention to this matter. Sincerely, Indy Dang

I am a customer of Amex Gold and the Serve card. I am experiencing a significant problem with my Serve card, and despite reaching out to Amex Serve customer service, I have not received any helpful information regarding my prepaid debit account. I have been depositing funds into this account since [redacted], and I currently have around $[redacted] in it. However, I am unable to access my account or withdraw any of my money due to "suspicious transactions," as per customer service. When I requested details about these transactions, they were unable to provide any specifics. Typically, banks notify customers of suspicious activity for verification, but I have not received any such notification. It has been six days of being unable to pay my bills or access my funds. I am seeking clarity on this situation and simply want to understand what is happening with my hard-earned money entrusted to your company. I can be reached at [redacted] for further communication.

I am seeking clarity on the specific promotion linked to my Delta Gold card application approved on 3/24/[redacted]. Though I was familiar with the 60,[redacted] points and $50 statement credit offer at the time of applying through the Delta website, I am uncertain if this is the promotion associated with my application. Despite reaching out to AMEX on Facebook for clarification and being informed that there may not be a way to change it, confirming the bonus was a significant factor in my decision to apply. As a long-time Delta customer, I have contemplated getting the card for quite some time and this promotion influenced my choice. If the 60k points are not included, I am unsure if I still want the card. My name is Jennifer M. Mundy, and I have already registered the card online. If more details are needed, please let me know. Thank you for your assistance.

Hello! I'm having trouble understanding my account and I'm hoping someone can assist me. I started using my AM Gold card on December 17, [redacted]. I reviewed all the charges and payments since then, deducting any credits (returns) as listed on my statement. Generally, I pay the full balance, but occasionally I may carry a balance over for a month. My concern is this: given that no interest is being added to my account balance, shouldn't the total listed on my statement correlate with my total activity of charges and payments? I have calculated all my transactions from when I first received my card in [redacted] to now (excluding pending charges), and the total of my payments exceeds my overall charges significantly. Nevertheless, my statements keep showing that I owe a balance. Shouldn't the total activity of charges, credits, and payments match the summary report at the bottom without any discrepancies? Thank you! E. Ferrell

I recently opened an account with your company. Today, when I attempted to access it, I encountered the usual challenges when it comes to financial matters. I have some inquiries regarding this and require information on how to designate my daughter as my Power of Attorney. This change has already been legalized through a lawyer, but I am concerned about any issues that may arise without a clear specification for American Express. Additionally, I would like to understand the process for withdrawing funds if necessary. Thank you. Jacqueline Danielsen

To whom it may concern, I am writing to file an official complaint regarding Case #NZV6778. I initiated this case a couple of months ago, but it has been closed repeatedly. I find it unfair that I am required to call to have it reopened each time. Upon arrival at the hotel I had booked, I found the room to be unacceptable and left immediately. The front desk staff advised me to dispute the transaction through my financial institution. I contacted your customer service immediately, and I was advised by a representative to proceed with the dispute once the transaction posted to my account. Trusting this advice, I moved to another hotel as recommended. I am disappointed by the service I have received and the handling of this matter. It is frustrating to continually explain the situation to different representatives and have the case repeatedly closed. I urge prompt action in resolving this dispute and have included supporting evidence such as pictures and receipts for your review. Should you require further information, feel free to contact me using the provided number. Thank you in advance, Omid E. V.

I contacted support nearly 9 hours ago regarding my gift card issue. I tried using it at an American Express-accepting restaurant, where it was declined five times despite having the full $25 value untouched. I have receipts as proof. I have been unsuccessful in reaching a representative and despite various attempts, I am still waiting for the promised call-back. In addition, I received communication suggesting I could resolve the problem independently, which I find frustrating. A note was left implying that I did not specify my desired resolution with American Express. To clarify, I simply want them to contact me to resolve this situation expeditiously. I am keen to utilize the gift card if possible.

My name is John H. Vargo. I have an expired platinum card with a large balance. Currently, I am in a hospital in Pickskill, New York, undergoing hyperbaric chamber treatment every morning until noon. A nurse assists me during this time. My email is Vargo JH [redacted] and my cell phone is [redacted]. About a month and a half ago, I thought I had finalized the details of a payment plan for my platinum card. In the past 14 years, I have never missed a payment or been late. I have been dealing with tongue cancer and blood clots in my right leg for the past eight months and am now in recovery. The agreement was for me to automatically pay $[redacted] each month to clear the debt. Can you please check my records to confirm the agreement in place? My address is [redacted] Second Street, Verplanck, NY, Box [redacted], Zip [redacted]. Thank you for your assistance in resolving this matter.

I am reaching out to address my current financial challenges, stemming from my unemployment situation caused by circumstances beyond my control. As a Filipino citizen who previously held an H1B visa, my employment ended when my visa expired on November 2, [redacted], prompting my return to the Philippines on November 11, [redacted]. Despite efforts to secure new employment, the competitive job market has made it difficult for me to find work. I have diligently maintained my credit card payments for the past six months following my unemployment; however, with ongoing financial constraints, I am regrettably unable to continue paying the monthly sum of around $[redacted]. Once I secure employment, I intend to resume payments promptly. I appreciate your understanding during this challenging time. Thank you for your understanding. Sincerely, N.L. Dognidon

I purchased an item from Etsy in October, which was delivered in early November. Unfortunately, within three weeks of receiving it, the item started showing signs of defects. After several discussions with the seller from Lithuania via Skype, we were unable to resolve the issue. Despite the seller promising a replacement, they have failed to follow through. I have now requested a refund due to the persisting problems with the item. The cat tree, which cost over $[redacted], was advertised as stable but has multiple issues like cracked wood and unstable engineering, causing a safety concern for my pet. I am disappointed with the situation and hope to either receive a full or partial refund for the faulty product.

I am struggling to resolve an issue with persistent marketing emails that I have been receiving for weeks now. Despite opting out, contacting Customer Service, and repeatedly requesting to be removed from their mailing list, the emails keep coming. I have tried to be patient with the time it takes for their systems to update, but the problem persists. Dealing with this deluge of emails daily has become a time-consuming task, and I am reaching out to see if there are any further steps I can take to stop this. I appreciate your assistance in this matter. Thank you for your time. Best regards, M.N. Email: [redacted]

I made an online payment for my phone service 8 days ago, which resulted in two transactions being placed on hold. Today, the holds were released, but when I tried to make the payment again, the same issue occurred. I visited the store and used the remaining funds to pay the bill. Now, the $99 that I can't access needs to be released. The $93 hold is from the same transaction, and I have a receipt to prove it. It's frustrating that my funds are still tied up, especially since the billing error was on the company's end, not mine. Dealing with this continuously makes me reconsider using the service. Please release my money promptly. It's important to note that the payment method is a prepaid card, not a charge or debit card purchased in-store.

On June 13th, I used my American Express Serve card for a purchase. My wife mistakenly entered the wrong billing zip code twice before the third attempt went through successfully. Surprisingly, all three transactions were charged to my account, even though the first two were denied. I've encountered this issue before and have been patiently waiting for the refund. However, it's been 5 days now, and I haven't been able to reach anyone from the company. I urgently need to discuss this matter with a representative. It's frustrating to have money deducted from my account for unsuccessful transactions, especially when it's needed to support my family. I hope to speak with a live representative promptly. Thank you.

To Whom It May Concern, My name is Maja Kądzioła-Avberšek, and I am the owner of an AMEX card ending in 3[redacted]75 [redacted]. Yesterday, I contacted your support seeking a refund. I believe I may have used the wrong email address ([redacted]) as I am unable to send a message. Please kindly forward the following message to the appropriate department. Thank you in advance. Sincerely, Maja Kądzioła-Avberšek ---------------------------------- To Whom It May Concern, My name is Maja Kądzioła-Avberšek, and I am the owner of an AMEX card ending in 3[redacted]75 [redacted]. This card was issued for work-related travel for GlaxoSmithKline Biologicals S.A., located in Belgium. On July 19, [redacted], I mistakenly paid for work-related travel expenses to Italy (including flights) from my personal account BE96 3[redacted] [redacted] due to an error in communication from our Human Resources department. I kindly request a reversal of the payment made on July 19, [redacted]. GlaxoSmithKline will cover the card expenses promptly after confirming the earlier payment has been reversed. I apologize for any inconvenience caused and am available for any questions or concerns you may have. Sincerely, Maja Kądzioła-Avberšek

Good Morning, I recently received a billing statement for $[redacted].75, and I am unsure what it is for. I have been in Thailand since May 11, [redacted], so if you sent me a bill via U.S. Mail, I might not have seen it. This email from American Express is the first notification I received regarding this issue. I would be happy to pay the amount if you could please clarify what it is for. Best regards, Robert V. M. "I Thought Growing Old Would Take Longer"

Please stop calling [redacted]. I have never had an account with you or will ever have one. Someone keeps calling my cellphone and asking for "Shenika Davis," who is actually my tenant sharing the same last name and address as me. Just because Davis is a common last name doesn't mean my number is linked to her. American Express, cease these calls immediately. I do not want to be contacted by you again.

I received an email from you about the American Express Lifetime Free Credit Card opportunity and applied for it. When your office called, I mentioned I am retired, and the caller seemed hesitant. I felt disheartened as I am a retired UGC Professor from Kerala with a pension exceeding Rs. 87,[redacted]. I frequently visit the USA and hold high-limit credit cards from HDFC Bank, Standard Chartered Bank, and Axis Bank. I am eager to get an American Express Lifetime Free Credit Card if retirees like me are eligible according to your policy.