American Express Customer Service Issues

I received a call from someone claiming to be from AMEX at the phone number 1-[redacted], stating that I owed $79,[redacted] on a credit card. Despite my insistence that I never had an AMEX card, they demanded $45,[redacted] immediately, threatening that my account was "blocked." When asked for personal information like my birthdate and partial SSN, I refused. The caller then inquired about people I may know, to which I declined to respond. Upon calling back the number, I discovered it was an "unused AMEX number," suggesting scammers are utilizing it for fraudulent activities. It's crucial for AMEX to deactivate any idle numbers to prevent such scams and protect customers from being deceived.

To the concerned party, I am writing to express my disappointment with my first experience with Hilton. I recently opened a Hilton and American Express credit card with the expectation of earning 90K points by spending $[redacted] within the first two months. These points were intended to be used for my upcoming 3 year anniversary stay at the Hilton Village in Waikiki. Unfortunately, I have been informed that I am not eligible to receive any points, without being given a clear reason why. I had planned to use Hilton for my private business events in the future, but this experience has left me feeling cheated out of what I rightfully earned. Despite my unsuccessful attempt to resolve this with American Express, I am reaching out to Hilton in the hopes of finding a solution. I have already purchased airline tickets for my fiance and myself, and without the points, I can no longer stay at the promised location. I would appreciate any assistance you can provide in this matter. I feel undervalued as a customer and hope for a prompt response. Thank you for your attention to this matter.

I suspect there has been fraudulent activity on my card. I made a $[redacted] online hotel booking and received an email with a suspicious payment of $[redacted].33 to confirm. The email prompts me to click a link, which I did not do. Upon trying to access my account, it states my password is incorrect, which I am sure is not the case. Currently in Denpasar airport without a phone sim to call support, I will contact you from Singapore. - Tasma Royce

I registered my temporary SERVE American Express prepaid card and received a permanent card. Recently, two unfamiliar payments appeared on my account, possibly from a forgotten trial subscription. Although I contacted the company to stop the billing, SERVE suggested deleting my account, which I didn't want. Despite purchasing a new temporary SERVE card, I never registered for a permanent one, leading me to suspect my account has been compromised. The system still recognizes me, but my security question and password reset are not working. Concerned about identity theft, I need help securing my account. I plan to use American Express for business, and this issue is concerning amidst other identity theft problems. Please perform a security check on my record. My SERVE card number is 3[redacted] [redacted] [redacted], USERNAME Deena Louise, SECURITY QUESTION favorite food, SECURITY ANSWER salad. I am seeking assistance to re-access my account and address this issue promptly. Thank you for your help.

I had an issue with a company (WIGSIS) but my dispute was not resolved initially. After speaking with Erica on 9/19, she advised me to provide all evidence to AMEX. I struggled over the weekend to gather the necessary documents due to technical issues. Today, I was relieved to find out that my dispute was approved thanks to Erica's detailed notes. I'm incredibly grateful to Erica for helping me recover my $[redacted]. I've been a loyal customer since '94, always on time with payments, and recently upgraded to the cash preferred card. Thank you, Erica, and AMEX for your support.

Hello Jeff, I'm Vaishali from Priority Support. I understand your concern about the $15.00 Uber Cash through Amex. I will assist you promptly. Upon reviewing your account, we noticed that you do not have an eligible Amex enrolled in Amex Premium Benefits. If you think your Amex qualifies but you're not receiving the benefit, please try removing and re-adding your Amex card. If the benefit is still not visible in the app, kindly contact Amex at the number on the back of your card. To avail the benefit, you need to have an eligible Amex card on your account, and enrollment occurs automatically after adding an eligible card. Qualifying cards are the Platinum Card® and Centurion® Card, which must be personal, not business cards. I hope this information clarifies things. If you have more questions, feel free to contact us via the in-app Help menu or by clicking the link provided. Thank you for being a gold member. Best regards, Vaishali B.

On September 10, [redacted], I placed an order for 2 dog beds with Bespoke Fashions. I received a confirmation on the same day. However, upon checking my bank statement, I noticed that Paradise Fashions received the payment of $17.32 instead of Bespoke Fashions. The order number is #[redacted]. I received an email stating that the order was being processed and would be shipped soon, yet I have not received anything. Despite emailing them multiple times, I keep getting the same response that the order is still being processed. After researching online, I discovered that they are scammers operating under different company names. Is there any way to recover my money?

I discovered an unauthorized charge on my Bluebird American Express card from September 30, [redacted], for $94.99 to Google Services. The transaction was listed as Google Funny AI Team Google Payment. Despite reporting it to Google, they couldn't confirm the purchase. My claim ID number with Google is 5[redacted]-[redacted]. Google advised me to contact the associated bank regarding this fraudulent transaction. If a refund is not possible, I would request a new account.

I used an ATM two weeks ago on Thursday, 10/3/19, and disputed a charge due to a timeout connection issue resulting in me not receiving my funds. The store manager confirmed the connection issue and missing funds. I was informed the resolution could take up to 10 business days. However, I received an email from American Express Serve stating the case was closed as the ATM owner claimed funds were issued, contradicting the evidence. Despite available camera footage and the manager's statement, the investigation seems questionable. After reopening the dispute, I was informed of another 10 business day wait. In my four years of using this card without issues, this frustrating experience has not been resolved satisfactorily.

Dear Customer Service, I have been unable to locate an ATM accepting AMEX cards at the locations provided. This is the second time this has happened, causing frustration as I relied on my AMEX for cash in India. Prior to my trip on September 24th, I was assured of easy ATM access for AMEX. However, since my arrival, I have been unsuccessful and resorted to using my Visa, incurring high finance charges. Currently at the OSHO meditation resort in Pune, India, I urgently seek assistance in finding the nearest AMEX-friendly ATM or bank. Your confirmation on specific locations would be greatly appreciated to avoid further inconvenience, time wastage, and financial penalties accrued through Visa. I wish to highlight the discrepancy in AMEX acceptance in India, as advertised on your locator map. It is critical to prevent other travelers from facing a similar predicament internationally. Kindly advise promptly on the best course of action, considering I will be in India until mid-September. The unexpected Visa charges have reached approximately $[redacted], emphasizing the importance of resolving this issue swiftly to mitigate further financial strain during my travels. Thank you for acknowledging my concerns as a long-standing AMEX customer. I eagerly await your prompt response. Thank you, Janie

Subject: Issue with Personal Loan Application Dear Sir/Madam, I am writing to express my extreme disappointment with the treatment I have received from your personal loan team. As a loyal customer for 30 years who has spent a substantial amount with your company and provided numerous referrals, I am shocked by the lack of customer service I have experienced. Over a year ago, I attempted to apply for a personal loan but faced technical difficulties that were never resolved despite promises of callbacks. Recently, when I tried to proceed with a new offer, I encountered similar issues with the system canceling my application due to a previous unresolved application blocking it. Despite multiple attempts to resolve the matter, including calls to the personal loan team and promises of callbacks that were never fulfilled, the issue remains unresolved. This lack of attention to a long-time customer's concerns is puzzling and disappointing. I am disappointed in the handling of this situation and will reconsider my relationship with your company and future referrals. Sincerely, I. N.

I have been a loyal Gold card customer of Amex for over 40 years. I am a big fan of their global travel assistance and services. Two years ago, I noticed a $20 charge on my Optima account that I did not make. This unauthorized charge caused my credit score to drop from [redacted] to [redacted] in just three months. After contacting Amex, they investigated the charge and eventually removed it from my account. However, my credit score has not yet recovered to its previous [redacted] rating that I maintained for ten years. I called Amex last Thursday at 9 AM to inquire about this issue. I also received a voicemail from an unidentified person at Amex Greensboro, NC at 7 PM, but there was no name or extension number provided, making it challenging to follow up with the supervisor.

On November 26th, I made a purchase on Cyberlink.com for $[redacted].44. Afterward, I got an email from Amex confirming the charge from Aksnet AG for the same amount. I confirmed the charge but later received a notification from ASKNET that Amex had declined it. I contacted Amex, but the representatives were unable to explain the reason for the decline. They assured me someone would reach out, but I haven't heard from them yet. I am eagerly awaiting an explanation for this issue.

I manage the finances for two prominent nonprofit organizations using credit cards from banks. I'm interested in transitioning to American Express for better service. I am seeking a specialist in nonprofit accounts to advise on the most suitable options. With a total credit card usage of nearly a million dollars, mainly in the hospitality and food sector, I require detailed information on the optimal Amex solutions for these specific needs. I hope to hear from an Amex representative well-versed in nonprofit accounts soon.

I received a notice that seemed official from American Express mentioning an unusual charge on my Amex Blue Card. I clicked on the message and provided my card information, email, and address. I am unsure if this was a genuine communication from American Express or potentially a scam. My name is Robert Wanderman, and my card number is 3[redacted]46 [redacted].

I am experiencing issues with receiving emails from American Express. Previously, I would receive notifications about bill payments, but recently, I haven't been getting any. Even though the payments are being processed, I am not receiving confirmation emails. This situation is affecting my ability to order gift cards online. When I try to place an order, it indicates that my email already exists. I have attempted to contact customer service but have been unable to reach anyone. The automated message states that someone will assist me shortly, but after waiting for around 20 minutes, there is still no response. I'm confused about what might be happening.

I have been in contact with customer service through chat multiple times regarding the issue of not receiving my mailed statements. Despite being informed that they were sent to an address in NYC, I have lived in NJ all my life. While copies were sent to me, the 11/22/[redacted] statement has not reached me. I discovered this issue while discussing with chat the failure of AmExp to credit me $88.47, which is reflected on my 9/23/[redacted] statement. This error has yet to be corrected. I believe the credit should appear on the 9/23 statement as the purchase and return were on the same day, correctly displayed. Additionally, I have paid the full amount of the 12/8/[redacted] statement and requested the $25 rewards credit, expected on the next statement. Please address the following concerns: 1) Mail a copy of the 11/22 statement, 2) Ensure that the correct address is used, 3) Provide written confirmation that the $88.47 credit was applied and indicate where it is shown on the relevant statement, 4) Confirm no penalties will be imposed for the late payment of the 11/22 statement, and 5) Ensure that the reward amount will be credited on the upcoming statement.

I am writing in frustration and disappointment regarding recent payment issues with both my Capital Land Card and KrisFlyer Card. As a loyal customer, I expect better treatment. I was not informed that paying online on the due date would result in late charges. Your customer service team mentioned I had been given three waivers a year, but it is unacceptable to be charged over $[redacted] for both cards over a few months. When I expressed my disappointment and desire to cancel my credit cards, the on-duty personnel advised me to pay off the outstanding balance if I wished to cancel. This treatment is distressing and leaves me feeling let down by the company. I have settled nearly 90% of my bills, excluding the latest November bills. I feel overwhelmed by the additional charges for missing payments. Regards, Jasmine

I am writing out of frustration and disappointment regarding recent payment issues with both my Capital Land Card and Kris Flyer Card. As a loyal customer, I believe there should be no reason for this treatment. The customer service team did not inform me that paying online on the due date would result in late charges. While I was told I had three waivers per year, it is unacceptable to be charged over $[redacted] in accumulated late fees for both cards in just a few months. When I expressed my disappointment and mentioned canceling my credit cards, the staff insisted I pay the entire outstanding balance to do so. This treatment is disheartening. I have already settled almost 90% of my bills except for the latest November bills. I feel terrible and overwhelmed by the amount owed due to missed payments. - Jasmine S.

I am no longer receiving emails from Amex for any notifications. Even after paying online, I do not receive any payment confirmation emails. I am also unable to access Amex shopping through the Amex website. I believe this issue may be related to my email. I have contacted Amex customer service, but the representatives I spoke with were unable to assist me. Although there were alerts about my email in the past, nobody else seems to be experiencing the same problem. Amex used to provide excellent service, but now I am anxious because I cannot find anyone who can address my concerns effectively.