American Express Customer Service Issues

I received a fraudulent email claiming to be from American Express about my card. I want to alert others who may have a card and fall for this scam. The email is coming from americanexp@memberamerican <[redacted]> with the subject "hold on our card." It falsely mentions a card disconnection due to an attempted charge and asks to click "Start Now" to restore the card. Thank you, Beverly Hayes

I have a Serve card branded by American Express. I'm facing a serious issue with the card. An incomplete authorization was made, and now $[redacted] of my money has been held for 8 days. The merchant doesn't intend to take the money as there is no transaction for it. However, Serve doesn't seem to have a solution to return the funds. This frustrating experience highlights why some distrust the banking system, as it feels like they're playing with people's money.

Hello, I am Jay Gold. I have noticed some billing discrepancies on my Amex Optima card account number [redacted]. Despite consistently making payments through the Amex website for years, I have recently observed an increase in my payment amount from $79 to $[redacted]. I possess a dispute letter labeled OEB1435 which clarifies that my payment should not exceed $79. I have a track record of timely payments on this closed account and should not face any penalties such as late fees, additional interest charges, or delinquency fees. I kindly request a prompt review of the correspondence from American Express Customer Service to rectify the payment amount and schedule accordingly. Thank you for your immediate attention. Warm regards, Jay Gold.

I have an American Express Serve card, and my paycheck usually deposits at 4:15. It has been over five hours, and I am frustrated with the automated responses. I have bills past due because I have not received my money. I am upset and now at risk of my phone being cut off. I am considering no longer using this company and will inform others about my experience.

I haven't received my bank statement, leading me to miss my payment. As a result, my accounts have been closed, and I've been asked to pay late fees and interest without being shown my statement. Each time, they try to pressure me into making payments, claiming my card will be reinstated after paying the fee and that there will be no further interest or fees. Despite making payments, my issue remains unresolved, and I am asked to pay again. They have even sent a report affecting my credit score.

During my two months of cancer treatment, I faced constant harassment from your phone representatives. The relentless robocalls, up to 20 a day, were overwhelming while I battled metastatic breast cancer. As I am terminally ill, the insensitivity of these calls was truly distressing. I need to discuss settling my bill with you, as I cannot afford the full amount due to the financial strain of my medical expenses. I believe that after years of paying high interest, a reasonable settlement should be achievable. If we cannot reach a fair agreement, I may need to involve my legal representation in this matter.

I was informed by a representative on Sunday, December [redacted] at around 3:15 PM CT that in order to receive my 5,[redacted] MQMs in December, I simply needed to reach $3,[redacted] in spend. Upon reaching this amount, I contacted to request the MQMs, but was informed it wasn't possible. I asked for a review of my previous recorded conversation and was promised a callback within 48 hours, which did not happen. After being on the phone for over 2 hours now, I still have not received an update and the representative is once again stating it cannot be done. This situation is very frustrating to me. I am requesting that AmEx honor the commitments made to me.

I bought an American Express Serve Card in January [redacted] to purchase a Cal King Koil air mattress from Amazon.com. This was the only transaction made with that card. I am expecting a refund for this purchase to be credited back to the American Express Serve Card soon. I need assistance in determining whether the refund can be credited back to the same American Express Serve Card used for the purchase or if it can be transferred to a new card. Can someone provide guidance on this issue?

Hello, I am a long-time holder of the AMEX platinum travel card, having used it for the past two years. After surpassing the spending threshold in my first year, I was entitled to receive a flight ticket voucher, which I did. However, I am now facing an issue with not receiving the Taj voucher as expected. Upon contacting AMEX customer service, I was informed that my Taj voucher is valid for the entire year of [redacted] and I can redeem it at any time. Unfortunately, when I reached out to request my Taj voucher, I was informed that it had expired in August [redacted]. This contradicts the previous information provided by customer service, leading to my current dilemma of losing out on my voucher. I kindly seek assistance in resolving this matter promptly. Here are my details: Name: Neeraj Kumar Mobile Number: [redacted] Card Number: [redacted][redacted] Thank you for your attention to this issue. Regards, Neeraj Singh

I encountered a significant issue. Initially, I requested a $3,[redacted] loan transfer to my Credit Card, which was successful. However, my second request for $3,[redacted] was not processed, yet I was still charged on my credit card. Despite reaching out for assistance while currently in the Philippines until the end of March, I faced challenges due to poor service and system issues. The representatives I spoke with did not adequately address my concerns and insisted on following the required procedures without understanding my situation. Unfortunately, the local system restrictions prevented me from making necessary calls, resulting in potential late fees and increased interest rates. Although I made a $[redacted] payment today, I fear additional charges due to the unresolved transfer and communication difficulties. Unfortunately, I also misplaced essential information provided by American Express, further complicating matters. As a loyal customer, I did not anticipate such disappointment from Amex. Hoping for prompt assistance to resolve these issues. - Gerald R. from Surrey, B.C., currently in the Philippines until March. Your support is greatly appreciated.

I am surprised by the lack of an email address with Amex. I have been a Gold cardholder since [redacted], utilizing it mainly for travel and accruing reward points. Recently, while in Egypt, I encountered establishments that did not accept American Express. Attempting to curb my expenses, I found my account suddenly frozen with no prior notice, hindering my travel payments. Stranded in Vancouver without flight or accommodation payments, I was left in a predicament due to Amex's actions, causing significant unexpected expenses. Despite my long-standing positive credit history and responsible payment behavior, Amex deemed my account risky, which was puzzling given my track record and previous credit limit increases without request. I believe Amex's treatment of loyal customers should be more considerate, especially in unforeseen circumstances. As a seasoned professional accustomed to individualized approaches in my previous roles, I urge Amex to exhibit more empathy and foresight in their customer interactions. Kindly, Nancy McCaw.

I used my AmWx Reward points to purchase gift cards on December 2nd. I had to place the order over the phone due to a billing address problem. After calling on December 16th to report that the gift cards hadn't arrived, I was informed there was no tracking information. The next day, I discovered the envelope with the cards had been left outside my mailbox. Unfortunately, only 2 out of the 3 cards ordered were from the correct vendor. This mix-up left me unable to make changes in time for Christmas gifts. I am disappointed with receiving the wrong gift card and the careless shipping method.

I would like to request a review of my account under the Servicemembers Civil Relief Act as my active duty status is not being properly recognized. Please credit my account for overpaid APR and fees according to SCRA guidelines. I am unable to obtain a manager's signature due to the lack of physical bank branches in my area. Additionally, I have not been able to establish a payment plan for my past due amount and would appreciate assistance in setting this up. Please contact me to discuss this matter further. Thank you. Best regards, LT Rosa Allen.

I have encountered an issue with American Express Serve. They charged me three times for Insufficient Funds/Incorrect ATM fees. Despite having automatic deposits set up, I attempted to withdraw money just once to pay a bill, but there were insufficient funds available. Instead of declining the transaction, I was hit with three consecutive charges of $0.75 each, totaling $2.25. I kindly request a refund for two of the fees, amounting to $1.50. Thank you. - Emily H.

I had a disappointing experience last night that led me to suggest reviewing your communication protocols. Being an AMEX customer since [redacted], I have always appreciated the timely and helpful customer service I receive whenever I reach out. However, last night I received a concerning voicemail during dinner with friends. The message stated it was "critical" that I contact American Express regarding a personal matter. This urgent tone prompted me to step out and call back immediately. Unfortunately, upon speaking to the AMEX representative, there was confusion about the purpose of my call based on the message. After being transferred a few times, it was revealed that a residential address was necessary to send a second Aspire card to my wife. The worrisome message and initial confusion in the responses contrasted with the usual positive assistance I've encountered in the past. The urgency implied in the voicemail was unnecessary for such a routine request. I value my relationship with AMEX and believe this incident was exceptional, but I hope such messages are avoided in the future for non-urgent matters. Regards, Lawrence E. Siegel

On January 7, [redacted], from 3:00 pm to 5:30 pm CT, I encountered difficulties with the American Express credit card staff at the Schwab dedicated line, 1-[redacted]. Despite my Account 3[redacted]81 [redacted] holding a credit balance of $[redacted].51, the representatives were unable to expedite the transfer of funds to me promptly for car repairs in North Dakota's cold weather. I suggested various solutions like electronic transfers and expedited delivery services, none of which were successfully executed. Despite the efforts of a lady representative, George, a Platinum Supervisor from Sunrise, FL, had to escalate the request to the Credit Balance Return Team to no avail. Even after multiple calls, the issue remained unresolved, leading me to consider halting the use of my Charles Schwab American Express card until a satisfactory resolution is reached due to poor communication and execution on American Express's end.

I recently attended a golf event at the PGA West Golf Course. The security measures and rules made me feel uneasy throughout the day, as I was concerned about making mistakes. There were no charging stations available for my phone, so I had to walk a mile to recharge it, missing over an hour and a half of the event. The food options were limited to overpriced hot dogs, chips, drinks, and a few sandwiches, which was disappointing. I tried to enjoy the day, but I felt frustrated due to various issues, including the strict bag size rule which many attendees did not follow. The parking and shuttle service was a major inconvenience, taking over 2.5 hours to leave the lot. Overall, the experience was disappointing, and I will not be attending this event again. Stevie Nix partially improved my day by arriving late. It's essential for the organizers to review their event management practices as many others I spoke with shared similar sentiments. Despite my feedback, I doubt I will receive a response.

Dear Sir/Madam, I am writing to inform you that I, Noah Peyroux, recently contacted the American Express CARE program regarding my repayment situation. Due to my job loss until September 23, [redacted], I fell behind on my payments. However, I have since obtained employment and started working yesterday. I wanted to communicate that I will be able to pay off my dues soon and no longer require a payment plan or financial assistance from the American Express CARE program. As I am unable to make phone calls from work, I am utilizing this online platform during a short break. Kindly relay this message to the American Express CARE program department. Thank you, Noah

I recently received an email from American Express stating that electronic bill payments are no longer possible due to the inability to secure funds from my bank for the transaction. The issue arose from a credit of $86.49 being mistakenly treated as a charge, leading to confusion. I paid the amount, expecting it to be a credit. Please reconsider the imposed penalty as this was a misunderstanding on American Express's part. I have included my account details for reference. I kindly request to be allowed to resume electronic bill payments. Ernest L. Phone: [redacted] Email: [redacted] Previous Balance as of 01/28/20: $4,[redacted].56 Payments: -$86.49 Charges: $47.00 Fees: $0.00 Credits: $0.00 Total Balance: $4,[redacted].07 Next Closing Date: 02/26/20

To Whom It May Concern, I have faced significant financial challenges following the closure of my company during the economic downturn of 2[redacted]. After losing everything and filing for Chapter 7 bankruptcy, I encountered an unexpected setback when a recent house sale fell through due to a discovered lien by AMX. Despite efforts to resolve this issue, I am left burdened by a substantial amount that threatens my plans for a fresh start. I am reaching out in the hopes of finding a resolution and kindly request your reconsideration in returning the funds received from this settlement. Your assistance in reducing the impact of this lien on my finances would be greatly appreciated. I have refrained from sharing my experience on social media platforms and am optimistic that a positive outcome can be achieved. I remain dedicated to my work in supporting those in need of Surgical Eye Care and would welcome the opportunity to focus on my philanthropic efforts without the weight of this financial obstacle. Thank you for your attention to this matter. Best Regards, Bryan Watson