I have not been getting my bills, for some reason they are not getting to me, I called...

GetHuman-carynjac's customer service issue with American Express from June 2018

545 similar
0 following
Help with my American Express issue
Next: our robot will wait on hold for GetHuman-carynjac to get a American Express rep on the line!
Always use the GetHuman Phone tocall American Express. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-carynjac's own words
I have not been getting my bills, for some reason they are not getting to me, I called customer service, I asked that they mail me my next couple of bills with a return receipt so that you know that I will be getting them...The customer service person said no, I asked to speak to a supervisor, I got the nastiest women on the phone as a supervisor, she was extremely rude...she said flat out "no" and then she asked me if I wanted to cancel my card. I have been a member for almost ** years yet I am ready to cancel my card because I am not getting my bills, just emails saying that I am late, and then extremely rude service. I have never been spoken to like this from a customer service person...I called from work ***-***-**** around ***a if you can track the phone call. I would fire this customer service supervisor for being so rude. How are you going to fix this problem of me not getting my bills?
GetHuman-carynjac did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman-carynjac fixed the problem
We are waiting for GetHuman-carynjac to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Express's attention and get better help faster. Tap below to get started.
Having American Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-carynjac fixes it.
This email address isn't valid

American Express

Customer service issue
Reported by GetHuman-carynjac
Jun 1st, 2018 - 2y ago
I have an issue with American Express too
Seen by 3 customers so far
Similar issue to 545 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
GetHuman-carynjac started working on this issue
Jun 1st, 2018 12:47pm
GetHuman-carynjac shared this issue with followers on Twitter
Jun 1st, 2018 12:48pm
GetHuman-carynjac confirmed the issue is fixed. Hooray!
Jun 4th, 2018 1:55pm