I have not been getting my bills, for some reason they are not getting to me, I called...

GetHuman-carynjac's customer service issue with American Express from June 2018

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The issue in GetHuman-carynjac's own words
I have not been getting my bills, for some reason they are not getting to me, I called customer service, I asked that they mail me my next couple of bills with a return receipt so that you know that I will be getting them...The customer service person said no, I asked to speak to a supervisor, I got the nastiest women on the phone as a supervisor, she was extremely rude...she said flat out "no" and then she asked me if I wanted to cancel my card. I have been a member for almost ** years yet I am ready to cancel my card because I am not getting my bills, just emails saying that I am late, and then extremely rude service. I have never been spoken to like this from a customer service person...I called from work ***-***-**** around ***a if you can track the phone call. I would fire this customer service supervisor for being so rude. How are you going to fix this problem of me not getting my bills?

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American Express

Customer service issue
Reported by GetHuman-carynjac
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 545 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman-carynjac started working on this issue
Jun 1st, 2018 12:47pm
GetHuman-carynjac shared this issue with followers on Twitter
Jun 1st, 2018 12:48pm
GetHuman-carynjac confirmed the issue is fixed. Hooray!
Jun 4th, 2018 1:55pm

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