I made my first purchase from American Apparel online on Black Friday. I did not receiv...

GetHuman-taufalu's customer service issue with American Apparel from November 2018

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The issue in GetHuman-taufalu's own words
I made my first purchase from American Apparel online on Black Friday. I did not receive a confirmation email so I decided to email their customer service and ask them to check if my order has been processed and if they could send me a confirmation email. I provided them my name, the order number I was provided as I took a photo of the checkout after I had paid just in case, and have had no response since. I’m worried my order hasn’t been processed and will not receive my items yet they have charged me. All I want is a reply with my confirmation email, is that so hard? If I do not receive my items or a reply, I’ll be taking it further with PayPal.
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American Apparel

Customer service issue
Reported by GetHuman-taufalu
Nov 26th, 2018 - 10 mons ago
I have an issue with American Apparel too
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Seen by 11 customers so far
Similar issue to 12 others
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Timeline
GetHuman-taufalu started working on this issue
Nov 26th, 2018 4:36pm