Before contacting them, items GetHuman-taufalu may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-taufalu's own words
I made my first purchase from American Apparel online on Black Friday. I did not receive a confirmation email so I decided to email their customer service and ask them to check if my order has been processed and if they could send me a confirmation email. I provided them my name, the order number I was provided as I took a photo of the checkout after I had paid just in case, and have had no response since. I’m worried my order hasn’t been processed and will not receive my items yet they have charged me. All I want is a reply with my confirmation email, is that so hard? If I do not receive my items or a reply, I’ll be taking it further with PayPal.
GetHuman-taufalu did not yet indicate what American Apparel should do to make this right.
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