AMERICAN AIRLINE REP REFERRED ME TO THEIR ON LINE SITE BUT THERE WAS NO OPTION FOR MY ISSUES

GetHuman-jachebo's customer service issue with American Airlines from October 2020

Help with my American Airlines issue
First: share to improve GetHuman-jachebo's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-jachebo's own words
Purchased r*t ticket via Priceline. Selected and paid for a specific seat. When my reservation was completed there was no seat assignment. Priceline Reps told me I had to call American Airlines to fix the problem. After waiting ** minutes and finally getting an American Airlines Rep she told me unless I was willing to pay another $** for her time she couldn't help me. She referred me to th... ... I have been referred to several different telephone numbers. I don't know what I can do. I made a reservation via Priceline this morning. The confirmation is YMYEKA . After I paid for the flights I received a message that there was a problem with my seat choices. I paid extra for the seats. I need to find out what the problem is and get a seat assigned. Again, I already paid for it. After waiting ** minutes on line and explaining my problem to their Rep she said she couldn't help me unless I paid $** for her time. Then she told me to check on line to get my problems solved. There was no on line American Airline option that addressed my issue. I looked for another ** minutes.
The American Airline Rep wasn't interested in assisting me with the seat assignment. Worse, nothing in AA's online site seemed to be the place to go to get things straight.
Giving me my seat assignment that I paid for on Priceline.
I have been unable to do anything more about what should have been a simple transaction. If I didn't already have my reservation I'd cancel the flight and never fly American Airlines again.
How GetHuman-jachebo fixed the problem

We are waiting for GetHuman-jachebo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

American Airlines

Reservations and seat assignments.
Customer service issue
Reported by GetHuman-jachebo
Oct 23rd, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2489 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-jachebo started working on this issue
Oct 23rd, 2020 7:29pm