Help please, Excessive baggage charge, you only charge $** for a second bag, and I was charge $***.**.

GetHuman1959151's customer service issue with American Airlines from January 2019

7204 similar
0 following
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman1959151 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1959151's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1959151 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
Try emailing from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1959151's own words
Good afternoon, my AA record locator is LFQNYA. Ticket * *************. I bought my airplane ticket through American Airlines from Austin, TX USA to Quito-Ecuador. I flew on ********. I brought * bags with me. I paid $** dollars for my second bag. The trip had * connections. The flight* *** from Miami to Guayaquil was delayed due to a leak in the restroom of the main cabin. Due to this delay I missed the last connection. American Airlines personal from the airport reschedule the last connection with Avianca for the ******** at *:** am, flight * ****. On December **th I was charge $** dollars for my second bag because the American Airline personnel that switched my flight didn't add that I could carry a second bag because I already paid for it in Austin, TX. I have the receipt. There wasn't anybody that could help me that morning because American Airlines Personnel where inside with a departing flight. I called American Airlines phone number and they said that I had to wait ** minutes to before they can help. The flight from Avianca was closing and if I didn't paid for the second bag I would miss that flight, so I paid $** for the second bag again. I would like you to issue a refund for that amount since I already paid for my second bag. I have the receipts *On my way back on ******** the first flight was operated by LATAM from UIO to GYE. I wanted to mention that I didn't buy the ticket with LATAM, I bought the ticket at American I was bringing a second bag for which they charge me $***,**. They said that is what the system was charging and that they can not do anything about it. I would like a refund for this excessive charge since American Airlines personnel told me that they only charge $** for a second bag. American Airlines personnel told me to contact Customer relations so you can help me. American Airlines Personnel at the airport told me that they didn't understand why LATAM charged me with that unreasonable amount. This has been a stressful situation so I hope you can help me. Please let me know where I can send the receipts or what documents you need or who I need to contact to get the refund this charges. **Thank you, *Tanya Hedahl
I would like to get a refund for the extra and excessive charges.
I'm a new customer and I was expecting a great experience.
Called American Airlines. Talked to American Airlines Personnel.
I have an issue with American Airlines too
How GetHuman1959151 fixed the problem
We are waiting for GetHuman1959151 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Airlines customer problems.
What happens if my flight is cancelled American Airlines?How do I make a complaint to American Airlines?
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1959151 fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman1959151
Jan 14th, 2019 - 9 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 4 customers so far
Similar issue to 7204 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1959151 started working on this issue
Jan 14th 3:11am