Help please, Excessive baggage charge, you only charge $** for a second bag, and I was charge $***.**.
GetHuman1959151's customer service issue with American Airlines from January 2019
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
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The issue in GetHuman1959151's own words
Good afternoon, my AA record locator is LFQNYA. Ticket * *************. I bought my airplane ticket through American Airlines from Austin, TX USA to Quito-Ecuador. I flew on ********. I brought * bags with me. I paid $** dollars for my second bag. The trip had * connections. The flight* *** from Miami to Guayaquil was delayed due to a leak in the restroom of the main cabin. Due to this delay I missed the last connection. American Airlines personal from the airport reschedule the last connection with Avianca for the ******** at *:** am, flight * ****. On December **th I was charge $** dollars for my second bag because the American Airline personnel that switched my flight didn't add that I could carry a second bag because I already paid for it in Austin, TX. I have the receipt. There wasn't anybody that could help me that morning because American Airlines Personnel where inside with a departing flight. I called American Airlines phone number and they said that I had to wait ** minutes to before they can help. The flight from Avianca was closing and if I didn't paid for the second bag I would miss that flight, so I paid $** for the second bag again. I would like you to issue a refund for that amount since I already paid for my second bag. I have the receipts *On my way back on ******** the first flight was operated by LATAM from UIO to GYE. I wanted to mention that I didn't buy the ticket with LATAM, I bought the ticket at American Airlines.com. I was bringing a second bag for which they charge me $***,**. They said that is what the system was charging and that they can not do anything about it. I would like a refund for this excessive charge since American Airlines personnel told me that they only charge $** for a second bag. American Airlines personnel told me to contact Customer relations so you can help me. American Airlines Personnel at the airport told me that they didn't understand why LATAM charged me with that unreasonable amount. This has been a stressful situation so I hope you can help me. Please let me know where I can send the receipts or what documents you need or who I need to contact to get the refund this charges. **Thank you, *Tanya Hedahl
I would like to get a refund for the extra and excessive charges.
I'm a new customer and I was expecting a great experience.
Called American Airlines. Talked to American Airlines Personnel.
I have an issue with American Airlines too
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