*. FLIGHT TO SEATTLE WAS CANCELLED AT **:**PM AT NIGHT WHEN I WAS TO LEAVE AT *:**AM NE...

GetHuman-txdynaju's customer service issue with American Airlines from January 2019

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The issue in GetHuman-txdynaju's own words
*. FLIGHT TO SEATTLE WAS CANCELLED AT **:**PM AT NIGHT WHEN I WAS TO LEAVE AT *:**AM NEXT MORNING. WENT FROM AN * HOUR FLIGHT WITH ONE CONNECTION TO A **-** HOUR FLIGHT WITH * CONNECTIONS. HAD RIDES AVAILABLE TO DROP AND PICK ME UP, WHICH AS A RESULT LOST BOTH OF THEM BEING ABLE TO HELP ME.**. RETURN FLIGHT THE WAS LATE AND MISSED MY CONNECTION FLIGHT. LONG CUSTOMER SERVICE LINE SAID TO SEE IF SOMEONE AT ONE OF THE GATES COULD HELP, WENT TO * COUNTERS NO ONE WOULD HELP. NOR WOULD THE LADY AT THE GATE WHEN I ARRIVED LATE SENT ME DIRECTLY TO CUSTOMER SERVICE. NONE OF THEM WERE BUSY. **A. THEN GIVE ME A CONNECTION FLIGHT FOR THE NEXT DAY. ASKED FOR A ROOM, SAID NO WE DONT DO THAT. ASKED FOR A RENTAL CAR, NO WE DONT DO THAT**B. CANT STAY ALL NIGHT IN AN AIRPORT WITH BACK ISSUES. RENTED A CAR DROVE HOME**C. THEN HAD TO WAIT ON MY LUGGAGE BECAUSE IT WAS ON THE RESCHEDULED FLIGHT. FUNNY, WHEN ALL THE STEWARDS WERE LIKE " YOU COULDN'T MAKE YOUR FLIGHT".... NOT WHEN THE PLANE IS STILL IN THE AIR AND THE OTHER PLANE IS BOARDING.**D. YOU HAVE TO WAIT FOR EVERYONE TO GO ROW BY ROW TO GET OFF THE PLANE. NO ONE CAN MAKE AN ANNOUNCEMENT TO LET THOSE WITH CONNECTING FLIGHT ABOUT TO TAKE OFF, TO LET YOU OFF THE PLANE FIRST.**E. SO THEN I HAVE TO PAY ANOTHER DAY FOR PARKING WITH MY CAR**F. I HAVE SENT *-* ONLINE COMPLAINTS AND HAVE NOT HEARD ONE WORD. NO EMAIL, OR A PHONE CALL.**G. THE CONNECTING FLIGHT COULDN'T WAIT!!*I WANT A REFUND FOR MY FLIGHT, LUGGAGE, PARKING OF MY CAR, CAR RENTAL, AND CAR RENTAL GAS.
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American Airlines

Customer service issue
Reported by GetHuman-txdynaju
Jan 3rd, 2019 - 4 mons ago
I have an issue with American Airlines too
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