Amazon Customer Service Issues

I ordered a birthday gift to be delivered to a relative's address. Although we received an email indicating that the package was handed to the resident, they did not actually receive it. The parcel was tossed over the garden wall and left in the rain, resulting in a damaged box despite the contents being unharmed. This is not the level of service expected. I hope for some compensation and a discount. I am also cancelling my Amazon Prime membership. I can share photos of the damaged box if needed for my claim. Order Number: [redacted] Delivered to: 13 Freestone House Freestone Rd Southsea PO5 2NT

I bought a gift card via a Google Play app and used it on Amazon. I had to pay extra with my debit card, but my order was canceled without a refund. They're asking for proof, which I've provided with a copy of the debit card, a bank statement, and screenshots from my banking app and the app where I bought the card. Still no resolution from them.

My recent order, #[redacted] [redacted], was delivered to the wrong address today. The photo of the delivery shows a building I don't recognize, and I've searched within a 2-mile radius in my small town. This order is crucial for completing a job, and it's now exposed to the weather at the incorrect address. Yesterday (Friday), I received a package from you without any issues at M&S Photo, [redacted] D South Main St, Shrewsbury, PA, in a small strip center called Shrewsbury Plaza along South Main Street. Two weeks ago, another package was mistakenly delivered to the wrong address, which was not a business and around a mile from the correct location, with a house number nowhere near [redacted] D South Main St. It's frustrating that the deliveries have been consistently inaccurate. If the driver is lost, they can contact me on my cell at [redacted].

Hello, I am having trouble accessing my Amazon account: 1. I tried to log in using my email address. 2. Unexpectedly, I was directed to a "Password Assistance" page. 3. I re-entered my email address when prompted, which may have been a mistake. 4. An OTP was sent to my email. I entered it as requested. 5. Then, a suspicious screen asked for the expiration date of a MasterCard ending in [redacted]. I have never provided Amazon with credit card information, only using gift cards. Now things have become alarming as they requested additional information. I clicked "Get more help restoring access," and a phone number, 1-[redacted], was provided. When I called, someone claimed to be from Amazon. There are more details, but I am hoping to resolve this issue with the information provided. Thanks, Lois

Hello, I am writing to inform you that my Amazon order #[redacted]-[redacted] was scheduled to be delivered on Monday, October 26. However, it has not arrived yet. I am requesting a full refund of $29.77 for this order. This situation is quite disappointing as this is the second occurrence within the past month. A similar issue arose with my September order, which was also refunded. I am finding it frustrating to track the package, as the status only shows it as delayed. I kindly ask for a prompt refund of my order. Thank you. Sincerely, Nancy S.

I am Bob Dixon. I purchased an item that was lost in shipping. After working with Amazon and the Supplier, I received a replacement. However, the original order remains open in the seller system with order number [redacted]-[redacted]. The seller has been great, but the order status needs to be updated in Amazon's system to reflect the delivery. I am satisfied with the seller, and my wife is pleased with her shirts. Please assist in removing this orphaned order. I have received my items, and the supplier has performed well. Thank you, Bob Dixon Consulting Supply Chain - Customer Relationships - Keynote Speaker

Hello, I need assistance with a recent purchase issue. I ordered a Velpeau Arm Sling Shoulder Immobilizer two months ago, but I received the wrong item, which was a card holder instead. I returned the incorrect item on October 6th for a refund, as I needed to purchase the correct sling urgently for my sister after her accident. However, I am still waiting for the refund. Can someone help me get the refund processed quickly so I can buy the necessary sling? Thank you.

On October 23, I placed an order for Honda parts, Dremel bits, and outdoor sport accessories totaling a little over $[redacted]. After my Visa payment was accepted, I thought everything was fine. However, I was surprised to find out that I had been locked out of my account when I tried to log back in. Despite calling, sending repeated emails, and submitting requested documents multiple times, I have not heard from an account specialist. Each time I submit my statements, I'm told to go through the process again. I just want my money refunded to my account, and I no longer want the order or an account with Amazon. I don't have a billing statement since I just received the card on October 23. I have provided proof of this, verified my phone number, and shared my PayPal account information. Please, help me.

Subject: Complaint Regarding Amazon Delivery Agent's Behavior I am writing to express my deep disappointment with the recent incident involving an Amazon delivery agent in relation to my order number #[redacted]-[redacted]. I placed this order on October 27, [redacted], and was informed that the product would be delivered on October 29 between 9 AM to 9 PM. However, on October 30, after noticing that the product had been marked as delivered without actually receiving it, I contacted the delivery agent with no satisfactory response. Despite reaching out to Amazon's customer service, I faced further challenges with the delivery agent providing conflicting statements and displaying rude behavior, which was completely unexpected from a reputable company like Amazon. As a senior citizen recovering from health complications, this experience has been distressing. I trust that Amazon will investigate and address this issue promptly. I kindly urge Amazon to train its delivery agents appropriately to uphold the company's good reputation. I hope for a resolution to this matter and the timely delivery of my order, which I intended to gift to my brother. Thank you for your attention to this matter. Sincerely, Ved Prakash Mahawar

Good afternoon, I wanted to bring an incident to your attention regarding the delivery personnel at the Brookland Press Apartments. Today, a female carrier delivered a package at 11:50 am and displayed rude behavior when she noticed I was on a phone call. She proceeded to slam the packages on the desk. After politely asking her to place the packages in the designated package room, her response was disappointing. I would like to request that the same driver who worked the route in October continue making deliveries as she was friendly and familiar with the building. The recent associates who have visited the building seem unhappy and resistant to following instructions. As there are two buildings but one delivery location for all packages at [redacted] Channing Place and [redacted] Channing Place, I kindly ask for the associates on this route to be updated accordingly.

I am inquiring about my recent order ([redacted]-[redacted]) for 5 Apamarg medicinal plants at Rs [redacted] each. The total amounted to Rs [redacted]. Unfortunately, upon delivery, I received only 1 plant instead of the entire order. This has caused much inconvenience, given the full payment made. Despite my numerous attempts to contact Amazon through various channels, I have yet to receive a resolution or the remaining 4 plants owed to me. I kindly request Amazon to fulfill the order correctly to avoid any further escalation. Thank you.

Amazon canceled one of my ordered items without my authorization and assured me of a refund, which I have yet to receive. The email notification I received from Amazon states: ------- Subject: Item canceled for your Amazon.com order #[redacted]-[redacted] From: [redacted] Dear Customer, We regret to inform you that due to unavailability, we are unable to fulfill the following item from your order. Rest assured, we have canceled the item. If you notice a charge for the canceled item, we will refund you within 1-2 business days. If you wish to procure the item, it may be accessible through other sellers. Kindly refer to the item's detail page for more information. Order Details: Order #[redacted]-[redacted] Placed on Friday, October 2, [redacted] View or manage your order Product: MERIWOOL Neck Warmer Gaiter for Women Sold by Fire Sale Merchant

My order # [redacted]-[redacted] was supposed to be delivered on 10/27, but it did not arrive. It was for my son's birthday. I contacted supervisor Diana, who said she ordered a replacement to arrive on 11/3. Supervisor Josh then located the replacement in a Houston warehouse and said it would come on 11/4. When it didn't arrive, I spoke to supervisor Gelli, who mentioned the item was out of stock. She created a ticket but couldn't provide a restock date. Despite being a Prime member, I have only received apologies and empty promises. My son is still waiting for his gift, and I have lost trust in the information provided by Amazon supervisors. I hope my feedback reaches someone who genuinely cares about customer satisfaction and can resolve this matter promptly.

Hello, I recently received a package from Amazon with my correct name and address, but it contained items I didn't order. This has made me concerned about my account's security and the possibility of being involved in a ‘brushing’ scam. After contacting Amazon and not finding a direct way to address this issue, I emailed them photos of the items – a pop-up mobile external DVD-RW 3.0 and a black cable. The DVD-RW has no visible brand markings. I expressed my willingness to return the items but inquired about the process, as I shouldn't be responsible for postage due to the unsolicited nature of the package. I appreciate any guidance on how to proceed. Thank you, E. Partner

I purchased a Denise Levertov book for my Kindle on October 31st with order number #D01-[redacted]-[redacted]. My name is Andrea Maria Oland, and my email is [redacted] Unfortunately, the payment didn't go through due to insufficient funds on the card. I'm trying to log into my account to update my credit card information so I can pay for the book promptly. However, I'm facing issues logging in because Amazon sent me a notification via SMS that I can't tap as I don't have a smartphone. I've attempted to reach customer service, but they also require me to tap a notification that I cannot access. I find it frustrating that I can't contact Amazon simply because I don't own a smartphone. I hope they don't want to lose a loyal customer like me.

Regarding order #[redacted]-[redacted], I specifically requested delivery in front of my grandmother's door at [redacted] Mass Mills Drive apt. [redacted] due to her not having email access for package pickup in the mail room. Despite a notification of delivery, the instructions were not followed. My sister, a resident, confirmed the package was not in the mail room. I am dissatisfied with the delayed shipping and noncompliance, so I seek a full refund for the items and shipping costs paid. Thank you, Janessa I.

Subject: Charge Dispute Notification from Amazon Dear Customer, We have been informed by the bank regarding a disputed charge on your Amazon account related to Order ID1: [redacted]-[redacted], made on October 19, [redacted], totaling $47.60 for the items listed in your order. To address this issue, kindly provide the last two digits of the credit card you wish to use for repayment. For security reasons, please avoid sending the complete card number. If the card is not already on your account, you can add it by visiting "Your Account" on Amazon.com and selecting "Add a Credit or Debit Card" under Payment Methods. Once you have added the card, please confirm by email along with the card type and the last two digits. Upon receiving this information, we will proceed to charge the specified card. Your prompt attention to this matter is appreciated to ensure the resolution of the payment dispute. Best regards, Account Specialist Amazon.com Subject: Re: Amazon Account Charges Inquiry Hello, I am writing to seek clarification regarding duplicate charges on my account for purchases made on October 19. Order ID1: [redacted]-[redacted] for $57.81 was paid on that date, along with several other transactions. Subsequently, unauthorized charges on October 25 triggered a block by my bank's fraud department. Please note that I have removed all credit cards from my account until this matter is resolved. Your urgent assistance in rectifying this situation is requested. Sincerely, M.L.

Dear Customer Service, I contacted Amazon in July to cancel my membership due to inactivity. However, I recently discovered that despite my cancellation and switching my payment details from Westpac to American Express, I have been charged $6.99 monthly since August on my rarely used Amex card. I did not authorize these charges. I seek a refund for the unauthorized debits from August to November as I have proof of membership cancellation, lack of authorization for Amex charges, and no service use since July. I appreciate your prompt attention to this matter. Sincerely, Ian B. Email sent by Amazon Prime Customer Service: Subject: Confirmation of Amazon Prime Membership Cancellation Dear Ian Barton, Your Amazon Prime membership has been terminated due to payment issues with your previous card. As a result, the $6.99 charge for the next month has not been processed. Should you wish to reactivate your membership, you can do so by signing up during purchase or visiting the Amazon Prime page. Thank you for your past membership with Amazon Prime. Best regards, Amazon.com.au Customer Service

I would like to inform you that I, A. D., made a purchase of a Samsung Galaxy M51 mobile phone on November 1, [redacted], through my friend's Amazon account ([redacted]) and ICICI Bank card, as he is an Amazon Prime member and there was a Rs. [redacted] discount on his ICICI card. The billing and delivery address was set to be my home address at 2, Subhasnagar 1st Byelane, Dum Dum Cantonment, Kolkata: [redacted] [redacted]. The total amount of Rs. 19,[redacted] was paid in advance using his ICICI card. My friend and wife also contacted Amazon Customer Care after I received a package with a lifebuoy soap instead of the mobile phone on November 2, [redacted]. Despite assurances, there has been no resolution yet. I have filed a complaint with the Local Police and National Consumer Helpline with evidence of the tampered package. I am requesting a prompt resolution from Amazon as their reputation is at stake. I seek either delivery of the product or a full refund. Your attention to this matter would be greatly appreciated. Contact Number: [redacted]

Amazon now owns Whole Foods Canada. Whole Foods has prohibited their employees from wearing poppies citing that it goes against their uniform standards regarding political symbols. This decision has caused uproar as poppies are not political in Canada; they are a significant part of our culture. The history of Canadian troops in WW1 and WW2 showcases the immense sacrifices made by our country. Remembrance Day holds great importance for Canadians, with a tradition of observing two minutes of silence on November 11th and wearing poppies as a sign of respect. These poppies can be securely attached without posing any safety risks. It is crucial to bring this issue to the attention of Mr. Bozos to address this matter respectfully and appropriately. - A.D. Lyall from CALEDONIA, Ontario, CANADA.