Cancel Deceased Brothers Account

GetHuman-sutors's customer service issue with Amazon from June 2020

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The issue in GetHuman-sutors's own words
My brother is deceased and I cancelled his prime, but he got an email that a recent prime video order cannot be paid.*If there are any other orders, they need to be cancelled.*Best to send a paper bill.*You can respond to his email.**I am trying to address the email below. My brother died May **, ****. I have a copy of his death certificate.**Stephen Sutor**** Asilomar Blvd*Pacific Grove, CA ***********@***.com*His cell and home phone have been closed.**I am*Christopher Sutor****-***-**********@***.com**-----Original Message-----*From: Amazon.com *mailto:*****@***.com* *Sent: Friday, June **, **** *:** PM*To: *****@***.com*Subject: Important Notice: Your Amazon Order *D**-*******-*********Hi stephen,**We hope you’re enjoying your recent Prime Video order for Marvel's Avengers: Age of Ultron (Theatrical) (Order *D**-*******-*******).**However, it looks like we weren't able to charge your payment method for this order. **To update your payment method, and make sure you can continue to order movies and TV shows from Amazon Video, go to:*https:**www.amazon.com*gp*digital*your-account*order-summary.html?orderID*D**-*******-******* **We'll attempt to process the charge for this order until payment is complete. **A charge can be declined for a variety of reasons. If you used a credit or debit card, you might want to contact the issuing financial institution for more information.**To learn more about Prime Video payment issues, go to: **https:**www.amazon.com*help*video*fixpayment **Note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.**Thank you for shopping at Amazon.com**We look forward to seeing you again soon,*Amazon.com Customer Service*https:**www.amazon.com*

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Amazon

Customer service issue
Reported by GetHuman-sutors
Jun 14th, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 80584 others
0 customers following this

Timeline

GetHuman-sutors started working on this issue
Jun 14th, 2020 7:31pm
GetHuman-sutors indicated the issue is not fixed yet.
Jun 14th, 2020 11:43pm
GetHuman-sutors indicated the issue is not fixed yet.
Jun 18th, 2020 12:19am
GetHuman-sutors indicated the issue is not fixed yet.
Jun 18th, 2020 12:27am
GetHuman-sutors indicated the issue is not fixed yet.
Jun 18th, 2020 12:57am
GetHuman-sutors indicated the issue is not fixed yet.
Jun 18th, 2020 12:59am
GetHuman-sutors indicated the issue is not fixed yet.
Jun 21st, 2020 9:13pm

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