On April ** placed order (order * ***-*******-*******) for disposable face masks.When I...

GetHuman-aaabsmit's Return an Order issue with Amazon from May 2020

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The issue in GetHuman-aaabsmit's own words
On April ** placed order (order * ***-*******-*******) for disposable face masks.When I placed the order on April **, it claimed that I would receive the item between and April ** and April **. It was apparent after a couple of weeks that it would be a while before I would receive my order. I placed two orders with another vendor and received each within a week. I asked for a refund for the masks that I didn't think I would ever receive. I wanted masks because of Covid-** and I needed them as soon as possible. I got the refund and I asked what would I do if they showed up in my mailbox one day. Sure enough they showed up on May **. After four emails I still can't get information on how to return item. I was asked to keep the masks and pay for them again. Let me be very, very clear.I DO NOT WANT YOUR MASKS. Just send a return label by email as you have done many times before for items that I have returned in the past. My email address is....*****@***.com. Also I have tried several phone numbers for customer service but all I get is a recording saying that because of Covid-** they can't answer the phone. How convenient.All I want is to return the masks. I will say it again I DO NOT WANT YOUR MASKS!!!!!!!!!!

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Amazon

Return an Order issue
Reported by GetHuman-aaabsmit
May 27th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 72491 others
0 customers following this

Timeline

GetHuman-aaabsmit started working on this issue
May 27th, 2020 11:47am
GetHuman-aaabsmit indicated the issue is not fixed yet.
May 27th, 2020 5:03pm