I did a chat last night. Regarding the Alpine water fountain we bought. It took several...
GetHuman-charott's customer service issue with Amazon from May 2020
Help with my Amazon issue
First: share to improve GetHuman-charott's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-charott's own words
I did a chat last night. Regarding the Alpine water fountain we bought. It took several hours to put it up and integrate into the existing equipment. When we went to put the water in, we noticed a large crack and chip in fiberglass. Once fiberglass cracks, it just keeps going. I contacted Alpine twice, but have never hear from them. I was hoping that had a product to seal it up and glue the hole. I know they have paint to match and a thermal cover for the winter. I’m going to definitely need that.* Bottom line... I cannot return this, it is installed and very, very large. I. Can not spend another four hours taking it down and then putting another one back up. I need the vendor to tell you what they can do. If not, just discount the fountain. We will never get the useful proposed for the fountain. The order ****-******* name OTT. We have been a customer since **** and have always been completely with your service. I do have photos, but don’t know how to email to you. I did send them to the vendor also. My number ***-***-****. Thank you so much Charlene Ott
GetHuman-charott did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-charott fixed the problem
We are waiting for GetHuman-charott to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amazon customer problems.