I did a chat last night. Regarding the Alpine water fountain we bought. It took several...

GetHuman-charott's customer service issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-charott's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-charott's own words
I did a chat last night. Regarding the Alpine water fountain we bought. It took several hours to put it up and integrate into the existing equipment. When we went to put the water in, we noticed a large crack and chip in fiberglass. Once fiberglass cracks, it just keeps going. I contacted Alpine twice, but have never hear from them. I was hoping that had a product to seal it up and glue the hole. I know they have paint to match and a thermal cover for the winter. I’m going to definitely need that.* Bottom line... I cannot return this, it is installed and very, very large. I. Can not spend another four hours taking it down and then putting another one back up. I need the vendor to tell you what they can do. If not, just discount the fountain. We will never get the useful proposed for the fountain. The order ****-******* name OTT. We have been a customer since **** and have always been completely with your service. I do have photos, but don’t know how to email to you. I did send them to the vendor also. My number ***-***-****. Thank you so much Charlene Ott

GetHuman-charott did not yet indicate what Amazon should do to make this right.

How GetHuman-charott fixed the problem

We are waiting for GetHuman-charott to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-charott
May 26th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 71630 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-charott started working on this issue
May 26th, 2020 1:32am