Hello,*I hope things are well for you during this pressing time. Amazon has recently in...

GetHuman4850369's customer service issue with Amazon from May 2020

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The issue in GetHuman4850369's own words
Hello,*I hope things are well for you during this pressing time. Amazon has recently informed me of a disputed charge on my account and while I don’t know why it happened, the card that was used belonged to my father and he had already canceled the card but didn’t file any type of chargeback - I can’t pay for the entire order of a $**** in one transaction because my account has been closed and I cannot add another card into my account. The debit card I have on my amazon account will only make transactions up to $*** a day and after speaking with a representative at my bank, there is nothing that I can do. Is it possible to charge for the individual items in the order? That way I can pay most of the unpaid orders with the exception of one. It doesn’t solve my problem but I can at least clear most of the unpaid items on my account. Currently, due to the pandemic, no one is on the line and I have been unable to speak with a representative from Amazon about the situation. I have every intention of paying the dues, I simply need to work out how. If I can pay for the order in a span of * days with three payments, it should go through with no problems. I just can’t do anything to bypass that $*** daily transaction limit.**I genuinely hope we can find a way around this. **Kindest Regards, *Jess

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Amazon

Customer service issue
Reported by GetHuman4850369
May 20th, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 71172 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4850369 started working on this issue
May 20th, 2020 10:34pm
GetHuman4850369 indicated the issue is not fixed yet.
May 21st, 2020 2:40am
GetHuman4850369 indicated the issue is not fixed yet.
May 21st, 2020 6:42pm