Downloaded program did not play with TV sound. Want refund now. Then want tech help.

GetHuman-horseric's Refund an Order issue with Amazon from May 2020

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The issue in GetHuman-horseric's own words
Play it on my TV via HDMI cable from laptop ... Date: Mon, ** May **** **:**:** -*****From: Chris Ryan ******@***.com**To: *****@***.com*Subject: Help w*Amazon Prime Acct Refund & Sound**This evening we brought to go food home and wanted to watch EP ** of The Blacklist which we missed recording the first half hour.**In the past we have water an Amazon purchase on my wifes work Full size computer that has a big screen that is selectable as a TV or a computer monitor, so no problems watching show on its ** size. But seating not really comfortable.**So I had gotten a HDMI cable to hook up my new laptop to our big TV.**So while my wife dished up the food, I hooked my new laptop to our big TV w*the HDMI cable, logged into prime, and said ok to paying $*.** to see the episode even though we are Prime members.**The episode started playing on the laptop screen and the TV screen, but audio was only heard from the laptop even though I turned the TV volume up to ***. I stoped the episode playback in less than * minutes.**Dinner was ready then so I tried calling you to cancel the purchase until I had time another day to have one of your technical people walk me through what needed to be done on my laptop to get the sound to go to the TV also. Your phone number isnt working now. I then tried your chat line, but your bot didnt understand the question and wanted me to choose one of the physical items I bought from u in the past as a topic.**So I am emailing. Im ** and my wife is ** so we are not the best with streaming or computers. But I would like my $*.** back until I have time to sit down with my laptop and u have some technical person I can call to work through how to get sound thru the TV along with the video so we can see the missed episode (and other shows you have In Prime since we can now sit in living room chairs to watch on big screen if I can get laptop*TV working with full sound.)**My cell phone is ***-***-****. Please (*) credit my acct for the $*.** and (*) tell me how I can get someone to help me adjust my laptop and*or TV set so sound as well as video goes from laptop to the TV.**Thank you.**H*****@***.com is my account* Edwin C. Ryan* address ***** Wheatland Ave., Shadow HillsCA *****.
No sound to TV
Refund $*.**. Then when have humans again, get me tech help to try hooking up laptop successfully
Years of buying things
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Amazon

Episode ** of The Blacklist
Refund an Order issue
Reported by GetHuman-horseric
May 19th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 70665 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-horseric started working on this issue
May 19th, 2020 6:24pm
GetHuman-horseric indicated the issue is not fixed yet.
May 19th, 2020 6:25pm
GetHuman-horseric indicated the issue is not fixed yet.
May 19th, 2020 6:25pm
GetHuman-horseric indicated the issue is not fixed yet.
May 19th, 2020 6:25pm
GetHuman-horseric indicated the issue is not fixed yet.
May 19th, 2020 6:29pm
GetHuman-horseric indicated the issue is not fixed yet.
May 19th, 2020 6:29pm

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