Product not received. Can't get refund for missing item.

GetHuman-jprezuhy's Missing Delivery issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-jprezuhy's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jprezuhy may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-jprezuhy's own words
I ordered an American Eagle phone case for my Moto G* Power. It showed delivered and the picture showed they left it on the bottom step near the driveway. Stating it was left in a secure place. Normally, this wouldn't have been a problem however it was on a rainy * windy day and when I got the email later that night, it was nowhere to be found. I checked with my neighbors to see if they had seen the package, but no luck. The company refuses to return my purchase price until I return the product. Not sure how I can return something I never received. Also, just yesterday they "stuck" a return shipment label to my door that did not stay on my door and I found it on my sidewalk. This was Fedex. I would like assistance in obtaining a refund, as I do not have the item to return.
I would like to be refunded my purchase price.
How GetHuman-jprezuhy fixed the problem

We are waiting for GetHuman-jprezuhy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Missing Delivery issue
Reported by GetHuman-jprezuhy
May 30th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 73473 others
0 customers following this

Timeline

GetHuman-jprezuhy started working on this issue
May 30th, 2020 12:51am