I understand about the virus threat and all but, you all need to come up with a better...

GetHuman4638761's Can't Login issue with Amazon from April 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4638761's own words
I understand about the virus threat and all but, you all need to come up with a better way for people to contact you instead of just giving someone a recording telling them nothing on the fact of how to resolve an issue. Right now I'm on a *-day trial and can't call to cancel and that's BS. I've ordered from Amazon before but I don't have an account and can't afford the $**.** monthly fee for being a member & especially now with work hours being reduced considerably. Also when I purchased from Amazon before the card I paid with had a different expiration date than the one I just used to pay for my most recent order. It's the same card but, the expiration date has been updated and for that reason, I can't log into the account. Also again how was I going to be able to cancel my *-day trial if you all don't even afford someone the opportunity to talk to a real live person? I'll definitely compliment you all on the quality of the products and the expedient efforts to get it to the customer but, your customer service is lacking! I can be reached at this email address: E***L*****@***.com or at my mobile phone ***-***-****.

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Amazon

Can't Login issue
Reported by GetHuman4638761
Apr 14th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 55931 others
0 customers following this

Timeline

GetHuman4638761 started working on this issue
Apr 14th, 2020 5:17pm

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