Amazon Customer Service Issues

I recently purchased a Redmi Note 8 from Amazon. After encountering issues with the first set, I returned it for another one, only to face the same problem. Upon requesting a technician, they provided a fake report claiming the issue was fixed when it was not. I urge you to take appropriate action against the technician. Please facilitate the replacement of my mobile set as soon as possible. Your attention to this matter is greatly appreciated.

I received a completely damaged product and when I tried to return it, no courier would take it back. I received a message stating the product was not ready for return. I have made numerous requests with no resolution. I engage in daily chats with customer service for updates. I am frustrated and unable to comprehend Amazon's process. I demand a refund; otherwise, you may lose a valuable customer.

I successfully returned a Techno Camon iAce 2x (13MP rear + 8MP front camera) on 21/12/[redacted]. My refund was issued to my Amazon Pay balance. I then used this balance, along with my Visa card, to order a new Redmi 7A (matte blue, 2GB RAM, 16GB). Unfortunately, the order was later canceled, and I was informed via SMS. When I tried to log in to find out why, I discovered that my account was locked. Amazon cited issues verifying my card and billing address. Despite my bank refunding the amount used to top up my pay balance, my Amazon account remains inaccessible. I urgently need access to these funds to purchase a new phone as I am currently unable to contact my family. I kindly request assistance in unlocking my Amazon account. Details: User Name: [redacted] Phone: +[redacted]72 Address: Flat 442FF, Aurangabad, opposite Spicy Dream Restaurant, Bahadurgarh City, Haryana.

I purchased a Fire HD 10 with Alexa as a Christmas present for my daughter. To our dismay, upon opening the package, she found a cracked, old tablet with stickers on the back instead of the new one we expected. It seems that at the factory, someone swapped the new tablet for their old broken one and even took the accessories. The purchase was made using a Target card on 12/24 at the Target on Carl D Silver Parkway in Fredericksburg, VA. I kindly request a replacement for the faulty product. Cheers, T.

I placed an order for a Fire 8" HD tablet yesterday (Order: [redacted]-[redacted]) and used a Mastercard Gift card for payment. After receiving an email stating the payment was rejected, I realized my name on the card was listed as Dale Purdy, not Dale P Purdy as registered online. The email contained a link to resolve declined payments, mentioning the option to resubmit payment, which I couldn't find. I opted to cancel the order with the intention of reordering with my credit card, only to discover the price had increased by $30. I am seeking guidance on how to proceed with processing the order at the original price.

I encountered issues due to my lack of computer skills while following instructions from an advertisement. Unfortunately, my Windows 10 computer and web programs were impacted. This affected my email accounts with Gmail, Google, Yahoo, and Microsoft. I have scheduled to resolve these problems tomorrow. Currently, I am seeking assistance from Amazon to fix my Amazon order account to purchase necessary items. You can contact me at [redacted]

Good evening, I had a disappointing experience with a customer service representative at Amazon while seeking assistance for issues with my order. The representative did not resolve my problems, was rude in communication, and abruptly ended our conversation alleging I had not responded promptly. I feel disrespected and frustrated by this interaction, prompting me to consider using a different platform that values customer service. I want to highlight this complaint and share a copy of the conversation with the unprofessional representative. Thank you.

Hi Team, I recently found an EMI scheduled on my credit card for Amazon, loan reference no. [redacted]4. I did not make any such purchase so I'm unsure why this transaction is showing on my statement. It would be appreciated if you could provide more information regarding this matter. For any communication, please reach me at +[redacted]20. Looking forward to your prompt response. Thank you!

Order number [redacted] [redacted]. I have submitted several complaints about these disappointing shoes. The size 8 I ordered is much larger than expected. I am seeking a refund and a return label, as this is the fourth time I have requested this without any resolution. If not resolved promptly, I will escalate this issue to the Better Business Bureau. My patience with Amazon has reached its limit.

I recently purchased shoes and unfortunately, they arrived in a size way too big and not as advertised on the Amazon website. I have been trying to address this problem for two weeks without any success. I am seeking assistance with returning the shoes, obtaining a refund, and receiving a return label. My order number is [redacted] [redacted]. If my issue is not resolved promptly, I will escalate it to the Better Business Bureau.

I'm currently on a ship at sea attempting to log in to Amazon. Unfortunately, Amazon requires SMS verification, which is impossible for me to receive while [redacted] miles offshore. Clicking on 'cannot access your phone' only redirects me back to the login page without providing assistance. I am now completely locked out as Amazon does not offer help unless logged in. Email verification would be a suitable alternative, but Amazon does not provide this option, leaving seafarers like me unable to access their accounts.

Good afternoon, I am reaching out to address an issue with an order I placed with your company. According to the tracking information, the package was delivered to my doorstep, but I did not receive anything. I have already filed a formal complaint with FedEx, and they advised me to get in touch with you to resolve this matter promptly. The item in question is a Christmas gift for my children, and I have been a loyal customer with a Prime membership for quite some time. Your urgent assistance in resolving this would be greatly appreciated. Thank you.

I reached out to Amazon when the package containing my new refurbished phone didn't arrive on 12/19/19, despite the tracking indicating it was delivered. They assured me it would arrive by 12/24/19, but it didn't. The vendor insists it was delivered the first time, which is not the case. I'm in a difficult situation as I am still waiting for my phone and can't call Amazon for assistance. Can someone advise me on how to resolve this issue? Thank you. Kathleen B.

Hello, I encountered an issue while trying to log in to my Amazon account to review an order (#[redacted]-[redacted]) I placed recently using the link provided in the order confirmation email. I was alerted that there was another Amazon account linked to my email but with a different password, despite me only ever using one password for my account. After updating my password, I successfully logged in but I can no longer see the order in my account. I'm uncertain if this indicates the order has been cancelled. Any assistance on this matter would be highly valued. Thank you and regards.

I missed the delivery of my Coolmobiz Smart Watch, and when I finally opened it on December 26th, I discovered that the screen was cracked, the belt was dusty, and the touch functionality was poor. Sadly, the 10-day replacement period expired on December 24th, and I am disappointed as I couldn't address the issue earlier due to my absence. Despite having a 1-year warranty, the watch did not come with a warranty card, adding to my confusion about the next steps to take. I am frustrated and seeking a prompt resolution for this matter, but I am having difficulty reaching Amazon Support for assistance. My family members confirmed that they did not drop the package after delivery.

I was not at home to receive my Coolmobiz Smart Watch delivery, and upon unpacking it on **th December, I discovered a cracked screen, a dusty belt, and malfunctioning touch due to the damage. Unfortunately, the **-day replacement policy expired on **th December, while I was away. Despite having a *-year warranty, the watch did not come with a warranty card. I am frustrated by this situation and seeking a prompt resolution from Amazon as I was unable to contact their support. I checked with my family, and they confirmed that the item wasn't damaged after delivery. I hope Amazon can replace the watch promptly, as it's unused.

Upon my return home on December 26th, I discovered that my Coolmobiz Smart Watch arrived while I was away. Regrettably, when I inspected the watch, I noticed that the screen was cracked upon unpacking it. Despite the item being delivered on December 14th with a 10-day replacement window, my absence caused me to miss the opportunity to examine it before December 24th, when the return period expired. Disheartened by this, I attempted to reach out to Amazon Support Facility without success. My family members confirmed the item wasn't mishandled after delivery. Although the watch should be covered by a 1-year warranty, it did not come with a warranty card. I am uncertain about the next steps and would appreciate a prompt resolution from Amazon, ideally a replacement due to the unused condition of the item.

I disputed charges on Amazon due to a stolen credit card. After weeks, I got an email stating my account is frozen unless I pay for the charges. To avoid more trouble, I gave a new credit card number even without seeing the charges. Despite multiple emails and calls, my account remains frozen. The customer service team says they can't reach the account managers who can help fix the problem.

Order# [redacted]-[redacted] I am disappointed that my review was not displayed. The general links provided on what makes a good review were not useful. I couldn't find a way to contact the seller, which is odd. Amazon's poor packaging led to me giving my daughter a subpar Christmas present. I would appreciate a refund for the product. I am unsure why my review wasn't accepted. Can you provide specific feedback on how to improve it?

I choose not to support a company that is engaging in genocide against any group of people. I prefer not to do business with organizations associated with terrorism or those that aim to harm my country. Additionally, I do not endorse products that promote racism or discrimination. The advertisement depicting a mix-race couple on Alexa seems manipulative and unethical to me, as it may influence social perceptions. I believe it is important to respect human rights and personal choices without political manipulation. Therefore, I have decided to boycott Amazon due to what I consider to be a betrayal of principles and a violation of human rights.