I had made an order for ASUS Vivobook X***UA-EJ***T (Notebook) Laptop from AMAZON India...

GetHuman-drlatama's Refund an Order issue with Amazon from December 2019

Help with my Amazon issue
The issue in GetHuman-drlatama's own words
I had made an order for ASUS Vivobook X***UA-EJ***T (Notebook) Laptop from AMAZON India on ********** (Order No. ***-*******-*******) and paid Rs. ***** (COD) on *********. But this new product is defective as it has no Wi Fi connectivity.I had informed online on your website in the options provided several times from ******* till the window closed that its is a defective product and that it should be taken back. But received no response. I called on your toll free number and they told me to contact Asus. Meanwhile since ICONS had provided a mail address I had contacted them through mail and phone calls. They too told me to contact Asus. I phoned and mailed them. I followed the online instructions of ASUS to enable it but still no change. There is no response. So I wish to return it and get back the amount paid. Kindly make arrangements to take back the defective product and refund my money. Today (********) a service engineer from Asus had come to check the product and he too said it was a hardware problem. I did not pay to get a serviced product. So I want Amazon to resolve this problem asap. I feel cheated and utterly distressed.

GetHuman-drlatama did not yet indicate what Amazon should do to make this right.

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Amazon

Refund an Order issue
Reported by GetHuman-drlatama
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 54736 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-drlatama started working on this issue
Dec 11th, 2019 8:39pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 11th, 2019 8:40pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 11th, 2019 8:40pm
GetHuman-drlatama shared this issue with others over email
Dec 11th, 2019 9:03pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:18pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:18pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:18pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:18pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:27pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:27pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 17th, 2019 5:27pm
GetHuman-drlatama indicated the issue is not fixed yet.
Dec 23rd, 2019 7:09pm

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