I was charged for the return shipping fees. Why? It is a free returns then why did they...

GetHuman-toshibas's customer service issue with Amazon from December 2019

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The issue in GetHuman-toshibas's own words
I was charged for the return shipping fees. Why? It is a free returns then why did they charge me for the return shipping I need a refund right now so please refund me as it was amazon fault all the payments from my end was paid. Please refund ($***) to my gift card balance. **I hope I get what I got charged for simply.**(. Order ****-*******-******* Please help me with the REFUND for the incorrect charge.**Here's the picture of the slip of the shipping fees charged.

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How Do I Find Cyber Monday Deals for Amazon?How Do I Return an Item from Amazon?How Do I Exchange an Item from Amazon?Does Amazon Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Amazon?
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Amazon

Customer service issue
Reported by GetHuman-toshibas
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 54724 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-toshibas started working on this issue
Dec 17th, 2019 8:35am
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 8:37am
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 8:37am
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 8:37am
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 8:39am
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 12:39pm
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 12:39pm
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 12:40pm
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 12:40pm
GetHuman-toshibas indicated the issue is not fixed yet.
Dec 17th, 2019 12:40pm

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