Amazon Customer Service Issues

As a loyal Amazon customer since [redacted], I’ve spent over $15,[redacted] shopping with you over the years. However, since last night, I have been locked out of my account and unable to regain access despite multiple attempts with the supplied verification numbers. My frustrating experience included talking to Sam from the retail department in the Philippines and Edgar from Costa Rica, who asked unanswerable security questions about my credit card and recent purchases. As someone who exclusively uses an Amazon card and doesn’t have gift cards, I couldn’t provide the required details. Feeling disheartened by this ordeal, I requested to cancel my Prime membership and expressed my disappointment in the outsourcing of customer service. At 76 years old, I believe in supporting American businesses for both purchases and customer assistance. Please close my account as I plan to seek alternatives for my future shopping needs. Thank you.

I recently received an unsolicited catalog from Amazon, and I wish to have my details removed from all mailing lists. My attempts to contact Amazon's customer service have been unsuccessful as the representatives seem unfamiliar with how to unsubscribe or even what a catalog is. Despite my frustration with the lack of understanding during phone conversations, my online search on Amazon's website did not yield any solutions. The available options mainly focus on orders, memberships, and account information. I am considering sending an email to Amazon to formally request the removal of my information from their mailing lists for documentation purposes. The overall customer service experience with Amazon has been disappointing and I hope to have this matter resolved promptly. Thank you.

Good afternoon. I purchased multiple dresses for my daughter to try on for homecoming. After she selected one, I initiated the return process for the remaining dresses. The dress she wore to the event was blue, ordered in two sizes, one of which was black. Luckily, she liked the blue dress. However, the black one lacked any tags, paperwork, or proof of unworn status, making it difficult to return. I can provide a photo of her in the blue dress. As for ordering two sizes of the blue dress, I received an email requesting measurements, but I chose not to reply to avoid the discussion with my daughter. Despite returning all other dresses, the issue remains with the two blue dresses, one of which was mistakenly a black one.

On November 5th, I placed an order for 5 items and paid a total of [redacted] via net banking. However, I have only received 4 items so far, with 3 already delivered and 1 pending. The missing item is a Cera mixer tap for [redacted], which is not showing in my delivery list or invoice. The items received were: 1) Toblerone 6 pc. for [redacted] 2) "Return of the Temujai" by John Flanagan (novel) for [redacted] 3) Nikavi Skull masks for [redacted] 4) Royal Canin 3kg dog food for [redacted] Total: [redacted] Additionally, on November 4th, I purchased 6 Toblerone chocolates and a pack of 24 Ferrero Rocher chocolates for my parents' Golden Anniversary in Shimla. Despite payment, only the Toblerones have arrived, and the Ferrero Rocher chocolates are missing from the order list. I would like the missing Cera mixer tap to be delivered, and a refund for the Ferrero Rocher chocolates.

Subject: Unauthorized Charge on Estate Account Statement Dear Amazon Prime Customer Service, I am contacting you regarding a charge that appeared on the Estate BECU Statement for my late brother, Norman M Gunderson. On October 21, [redacted], there was a POS Withdrawal from Amazon Prime located at [redacted] Terry Ave N, with reference Amzn.com/billWAUS, amounting to $[redacted].02. After speaking with your customer service representatives, I was advised to contact BECU to dispute the charge, as I do not have access to my brother's Amazon Prime Account details for login purposes. Norman passed away on March 22, [redacted], and I was not aware of his Prime Account existence until recently. I manage the newly opened Estate of Norman Gunderson Account at BECU, ensuring it is solely used for estate-related expenses. The card linked to this account was in my possession continuously, and unauthorized charges like the one in question were not made by me. BECU informed me that due to the nature of the charge being an automatic yearly deduction, they consider it a fraudulent matter that requires police involvement. The Estate Account Debit Card has been canceled, and BECU is issuing a new one with a new number. They mentioned this process may take up to 2 weeks. I would appreciate your cooperation in resolving this issue promptly. Your attention to this matter is valuable. Regards, Wendy Gunderson-Zook

I ordered a Samsung [redacted] Evo Plus Series SSD on October 17th, [redacted], via Amazon Prime. The full payment was processed on October 18th. The order was expected to arrive by October 21st, essential for my workstation PC. However, on October 20th, I was informed that the item was damaged and returned. Despite no refund, customer service could not provide a solution due to a technical issue, even after numerous attempts. As of November 12th, [redacted], over three weeks past the due date, no refund or update on my order has been received. Support mentioned opening tickets, but no progress has been communicated. I am seeking a refund for the order #[redacted] to buy a replacement.

Hello, I purchased the "Henry Hoover" on 15.10.19. Everything was fine until I received an email asking for feedback on a product that I haven't received. I haven't gotten any parcels from Amazon, and there is no evidence of anyone attempting a delivery to my flat. I've been unable to log into my account as it requires card information from a card I no longer possess as it was cancelled a week ago. I've tried calling the number [redacted] for the past three days, but the people on the line have been unhelpful and rude, even hanging up on me mid-conversation. This service is truly terrible. Can someone please assist me with this issue? My order details are [redacted]-[redacted] under the name YUMULIN. My name is Justyna Ptasinska, and my address is 18/4 Loganlea Place EH7 6PD. Thank you for your help. Best regards, Justyna Sent from my iPhone

I placed an order for the "Henry Hoover" on 15.10.19, and everything seemed fine until I received an email asking for feedback on the item. However, I have not received any parcel from Amazon, and there is no indication that anyone has visited my flat. I have been attempting to log into my account, but I am unable to proceed as it requests my card details, which were associated with a cancelled card that I no longer possess. When trying to contact customer service at [redacted] for the past three days, I have encountered rude representatives who were unhelpful and even ended the call abruptly. The service has been incredibly poor. Could someone please assist me with resolving this issue? Order details: [redacted]-[redacted] Order with YUMULIN. Name: J. Ptasinska Address: 18/4 Loganlea Place, EH7 6PD. Thank you for your help. Justyna

Dear Amazon Customer Service, I am writing to address a delivery issue I have been experiencing with an order I placed for a Samsung Galaxy M10s mobile phone on 8.11.19. My expected delivery date was 13.11.19, but unfortunately, I have not received the product yet. After contacting customer service and being assured of a timely delivery, I find myself frustrated with the delay. Despite tracking the parcel and knowing it has arrived at the local Amazon office, I have been unable to receive any further updates or assistance. I kindly request a prompt resolution to this matter. Thank you.

Subject: Regarding Tankgkula Bathroom Cabinet Purchase Dear Amazon Customer Service, I purchased the Tankgkula bathroom cabinet on September 22, [redacted], and upon opening it, I realized it was much smaller than a standard bathroom/medicine cabinet. I promptly tried to process a return within the refund window but was informed the item was non-returnable. As a valued customer, I am disappointed with this experience, especially considering the cost of the item. I have noticed a trend of non-returnable items shipped from China and would appreciate upfront transparency on such matters prior to ordering to avoid similar situations. I kindly request a refund or credit for the non-returnable merchandise. I have included my order details below for your reference. Order # [redacted]-[redacted] Product: TANGKULA Mirrored Bathroom Cabinet Wall Mount Storage Cabinet Price: $49.99 Thank you for your attention to this matter. Sincerely, Carla L. Pointer

I bought a pair of Birkenstock Unisex Arizona sandals from Amazon via Orva Stores in August [redacted]. Initially, the size was wrong, so I returned it through Kohls in Eden Prairie. We generated a QR Code on my account using my user id: [redacted] Kohls then sent it back to Amazon, and I received the new sandals, but in a different color. After returning it through Kohls once more, we finally got the correct pair. Recently, I received an email stating that I hadn't returned the sandals, which is inaccurate as Kohls requires the QR code for returns. The first order number was [redacted]-[redacted] on 08/11, and the second was [redacted]-[redacted] on 08/19. I request a review of this situation to ensure I am not charged the $47.26 mentioned in Amazon's email. Regards, M.H.

I was billed by Amazon for an item I already returned. I used their label, have the drop-off receipt, and the tracking number shows the package was not processed by UPS. After a chaotic phone interaction with UPS and Amazon, I was instructed to file a claim with UPS, but no one answered the call for further assistance. Here is a timeline of events since August, highlighting the return process and the recent billing issue. Despite the frustrating customer service experience, I am considering wine or champagne to cope. While the $12.83 is not a significant amount, the lack of resolution is disappointing. Thank you for taking the time to read this; writing it out has been somewhat therapeutic. Warm regards, Sandy Wright

Hello, I'm Payal Chakraborty from Delhi. I frequently shop on Amazon. My husband and I are both working professionals, so we prefer deliveries after 3 p.m. Unfortunately, there were two instances where the delivery person refused to deliver after 3 p.m. and one even mentioned returning the order. This behavior was quite disappointing. When I contacted customer service three times, they mentioned that they couldn't schedule deliveries as per my request. However, Amazon's policy allows deliveries until 9 p.m. It seems like now customers have to adjust their orders based on the delivery person's availability, which is disheartening for a loyal customer like me. I am let down by this irresponsible attitude.

Hello, I am Payal Chakraborty from Delhi and a loyal Amazon customer. My husband and I, working professionals, need deliveries after 3 p.m. Twice, delivery drivers refused to deliver after this time and one even threatened to return the order. This behavior was unacceptable. Despite Amazon’s policy allowing deliveries until 9 p.m., customer service claimed they couldn't accommodate specific delivery time requests. It seems Amazon now expects customers to adjust to the delivery personnel's schedules, which is disappointing. Suggestions for improving the flexibility of delivery times are needed to enhance customer satisfaction.

Hello, I am Payal Chakraborty from Delhi, and I regularly shop on Amazon. My husband and I are both working professionals, so we prefer deliveries after 3 pm. On two occasions, delivery drivers refused to deliver after 3 pm, with one even saying the order would be returned. This behavior was irresponsible. When I contacted customer service three times, they mentioned they couldn't accommodate specific delivery times. However, Amazon's policy allows deliveries until 9 pm. It feels like Amazon is expecting customers to adjust orders according to the delivery personnel's convenience. As a loyal customer, I am disappointed. It would be great if provisions could be made for working individuals to receive deliveries between 3 pm and 9 pm. Your cooperation would be greatly appreciated.

I am concerned that the item I ordered, a microwave as a housewarming gift for my sister, was delivered to the wrong address. My sister was home all day waiting and no one knocked on her door. The package seems to have been left at the wrong porch, possibly at Apt #2. The delivery notification shows it was delivered on November 13. I have been purchasing items from Amazon regularly, and I am worried about the security issues if packages are being left in open areas with walk-ups. I can be reached at [redacted]. Thank you for your assistance.

I need help with my Amazon Prime account. Each time I place an order, I receive a confirmation email stating that an adult signature is needed for delivery. There are no specified delivery times, and items arrive as late as 10 PM in multiple shipments. This situation is frustrating because Prime offers the option to subscribe and save with auto shipments. It's inconvenient to have to be present for each delivery, especially with multiple shipments spread throughout the day. Oddly, when I use my sister's Prime account to order the same items for delivery to her nearby house, no signature is required. I've been forced to cancel several orders due to the signature issue, and some show as "returns" even though they weren't delivered. Since becoming a Prime member, this signature requirement issue has emerged, seemingly after paying the annual fee. I would appreciate it if an account specialist could review and resolve this matter.

On 11/10/19, I added my husband, a Vet, as a household member to my Amazon Prime account. He used the Veterans deal. According to the instructions, he needed his own Amazon account. Supposedly, my original Prime membership would be extended a year at $79. Instead, they charged for his own Prime membership and didn't extend ours through the household account. It's frustrating to be charged twice when he should be covered under my account. His name is James Gallagher and his account is at [redacted] The promotion clearly stated that household members are eligible.

I encountered issues updating my payment method on my Prime account. After a chat with a representative who suggested creating a new account, I realized my new card was charged for Prime Video and Kindle Unlimited subscriptions unexpectedly. To resolve this, I canceled these services for a refund and followed the suggestion to create a new account. However, attempting to register my Firestick led to my account being locked for 24 hours due to suspicious charges, despite using a prepaid card with no spending history. Now, I am unable to make purchases and am facing a shortfall of $30. I am looking to resolve this issue promptly as I am unable to access chat support without logging in.

On Veterans Day, Amazon advertised a prime membership discount for veterans. When I tried to apply, I encountered an error message stating, "oops something went wrong," preventing me from registering. After reaching out via email, I was assured that despite the 11/11/19 deadline passing, my application would be honored, but the process might take 2 days. I provided the requested information like name and discharge date and was then informed via email that the offer had expired, even though I applied on time. I believe this issue should be rectified by granting the $40 discount on our prime account. My husband, B.L., born on 11/15/27, was discharged in June [redacted] after serving in WWII. Your prompt attention is appreciated. Thank you.