Amazon Customer Service Issues

I am a loyal customer of your site and have been generally satisfied with your service. However, I recently had a disappointing experience with Amazon's service and one of your customer service representatives. Today, I paid an electricity bill of Rs. 28,[redacted].00 through your platform, but received a message stating that the payment had failed after the amount was deducted from my account. Subsequently, I got a message from Amazon informing me that the amount was refunded, yet I have not received it in my account yet. Upon contacting Amazon's customer service, an executive assured me that I would receive the amount within two hours. However, even after two hours, the refund was not processed. When I called back, the executive rudely informed me that the amount would take three to four days to be refunded, despite my explaining the urgency due to the bill deadline. I pleaded with her, emphasizing the significance of the amount and the penalty I would incur if not paid on time. Unfortunately, she did not address my concerns, blocked me, and restricted my account. I am deeply disappointed by this treatment and would appreciate a prompt resolution to this matter. Thank you. Registered number: [redacted] Order number: [redacted]

I need help setting up a separate group for our company president to make personal purchases using the Amazon Credit Card without other users on the account seeing his transactions. He should maintain full access to view, order, and pay for items without others being able to view his personal purchases. He can use his personal email as a login and is tech-savvy, we just need guidance on how to achieve this.

Two years ago, I cancelled my subscription with Amazon Prime, and my access to TV and music was cut off. However, shortly after cancelling, I received an email from Amazon claiming I wasn't utilizing my subscription fully. I contacted Amazon Prime by phone and was told that I didn't have an account and wouldn't be billed. Unfortunately, I just noticed that Amazon Prime charged my Visa $[redacted].50 on October 4, [redacted], even though I didn't authorize this service. I need to challenge this charge and get a prompt refund on my Visa.

I purchased a recliner that was meant to be delivered on November 12, but it never arrived. After contacting customer service, a new order was placed for delivery on November 19, which now seems to be delayed. Receiving conflicting messages with no clear delivery date or time is frustrating. This experience is even more concerning considering I had a similar issue with the same recliner ordered in October, which arrived three weeks late. I had to inquire about the delivery status myself despite receiving emails stating the chair would arrive on schedule. Today, after dealing with vague messages about a delay, I spent an hour trying to get answers on the new delivery time, only to be told they would notify me the day before if there are any changes. This lack of clarity is unacceptable.

Hello, I received my table yesterday and unfortunately, the box and the table itself were damaged in transit. The delivery driver mentioned that it looked like the package had been hit by a forklift, although there wasn't one on his truck. While the wood isn't cracked, it has dents and the finish is scratched. I'm willing to repair it myself, but I don't think I should pay full price for a damaged item. With Thanksgiving coming up, I really don't want to be without a table. Could you please suggest a fair solution so I can decide whether to keep and fix it or return it? Thank you. Peter M. Order Placed: November 3, [redacted] Total: $[redacted].93 Ship to: Peter McGuire Order # [redacted]-[redacted] Item: East West Furniture Rectangular Dining Table with Solid Wood Top, 36-Inch by 60-Inch Sold by: Amazon.com Services, Inc$return Return eligible through January 31, [redacted].

I recently purchased a two-pack set of Avalon Organics Intense Defense Renewal Cream. Unfortunately, one of the jars had a loose lid and the cream inside was dry and rubbery instead of creamy. The other jar was completely fine. I am unsure if I should return just the defective jar or both. I don't want to return both jars since I am already out of my daily moisturizer and it will leave me with no product. Can you please advise me on how to proceed with the return? Thank you for your help.

I have been in contact with Amazon via phone and email, and they have confirmed that my account is "normal." Despite following the password reset instructions multiple times, I am still unable to log in, which is affecting my seller account as well. This is causing significant issues for me as I recently launched a new product and cannot manage sales and PPC campaigns due to these login problems. I am repeatedly receiving generic responses and need personalized assistance to resolve this matter. I provided my sensitive financial information two days ago but have not received a response within the promised timeframe. When attempting to reset my password, I continue to encounter an error message. Attached is a screenshot for reference. I urgently require help as the login issue is costing me money daily. I urgently seek resolution today. Warm regards, Kimberly

Hello, I have recently sent two emails regarding Order [redacted]-[redacted] and received a response from Amazon stating they do not accept direct emails. I have been trying to resolve a refund issue with the Canada office since August [redacted] without success. I hope Amazon's main office can help intervene and resolve this matter promptly. Thank you, Naveen Phone: [redacted]

I recently bought a copy of "Salt Fat Acid Heat" from Amazon Prime and later noticed it was on sale for 30% less. I reached out to customer service to inquire about a price adjustment. The representative mentioned that they couldn't refund the difference but could apply it to a future purchase if Amazon was the seller. However, when I asked if this adjustment could be automatic, I was directed to a supervisor who denied this option. Subsequent supervisors also refused to grant the credit and instead suggested I return the book and repurchase it. I expressed my concerns about the environmental impact of this unnecessary procedure, but the agents seemed unable to grasp this perspective. I felt disappointed by Amazon's inconsistent response and poor customer service experience. My order number is [redacted]. I paid $20.99 for the book, which quickly dropped to $12.94, a difference of $8.05. I hope this issue can be resolved promptly, especially since my state (NY) allows for price adjustments within the timeframe.

Amazon Prime Refund Department, I am contacting you regarding a billing discrepancy on my credit card ending in [redacted]. I did not authorize the charge of $98.98 and have not received any services for this amount. Please promptly investigate this matter and reimburse the full amount to my credit card as soon as possible. I believe this to be an oversight that your company can easily rectify. I have never utilized or subscribed to Amazon Prime services, hence the unauthorized charge is unwarranted and must be corrected expeditiously. I trust that you will address this promptly to avoid any further escalation. I urge you to review your records, as I have not engaged with Amazon Prime and insist on the immediate refund of the erroneous charge. Please resolve this matter promptly and rectify the billing error without delay. Thank you for your attention to this issue. Sincerely, Jonathan Shorr

I received an order last week that we did not place, and there was a charge on our Visa card ending in [redacted]. I had originally ordered this item in October, and now I have received a duplicate of the same product with some slight differences. The new order of microfiber wet mop floor pads, 12 in the pack, has stripes of dark and light blue. I have been trying to resolve this for days and couldn't find a way to contact you. The Prime account is under Pamela R. Clay at [redacted], and the shipping address is Eva Rodth at the same location. The recent duplicate charge was made to Visa number [redacted] for $20.45. I would appreciate your assistance with this matter. Thank you for your help. Eva Rodth at [redacted] Shaddock Park Lane in Allen, TX [redacted].

I received the incorrect flavor of dog meat jerky from Amazon India. Despite following the usual return process, it is labeled as non-returnable and non-refundable due to their error. I believe it should be eligible for return or replacement, even if it is categorized as non-returnable. I have tried reaching out using various contact numbers, but they either appear switched off or lead me in circles with automated responses. I have attempted to file a complaint through my account, only to be directed back to the non-returnable policy. I have dedicated several hours trying to address this issue without success. It would be beneficial if Amazon simplifies the return process for situations like this, ensuring every product, especially those delivered incorrectly or damaged, are eligible for return. I urgently require either a replacement or refund for the item. I also suggest incorporating a complaints option within the account settings for a more streamlined resolution process.

URGENT: Missing Amazon App in Amazon App Store I am reaching out urgently regarding the disappearance of our app "Active Science Pro" from the Amazon App Store. After attempting an update, we received a message indicating the app was removed. This absence is causing inconvenience for our clients, specifically high schools in the USA, and is impacting our business. As we heavily rely on the Kindle platform, we are eager to understand why our app is no longer available and seek guidance on steps to rectify this situation promptly to ensure our users can access it. Your prompt assistance is greatly appreciated as we strive to resolve this matter before considering transitioning to the iPad platform. Thank you for your attention to this important issue.

My Amazon account was recently compromised by a hacker who tried to use credits to make unauthorized purchases. I acted swiftly, contacting Amazon to secure my account. However, I received an email two days ago notifying me that my account was closed due to a supposed association with a previously closed account. Despite my appeal explaining the cyberattack, Amazon deemed the closure permanent. I have maintained a single Amazon account in good standing for years, never attempting to open a duplicate. The hacker's misuse of my account, following a security breach reported to Amazon Customer Service on November 5, [redacted], led to their details being tied to my profile. This association triggered the account closure, I suspect. Unfortunately, I have been unable to clarify the situation with a live representative. I am eager to regain access to my account, particularly to retrieve my saved photos. I am confident in my innocence and hope Amazon can rectify this misunderstanding promptly.

Hello, I recently received some of my orders today, and unfortunately, one of the packages was empty. The package arrived with an open side, and I am unsure of the contents that were supposed to be inside. Typically, I have no issues with my orders from Amazon as they are usually fast and accurate. This is the first time I've encountered an empty package. I would like to have the item replaced, but I am unsure what item was missing from this particular package. The package with the issue has the shipping label TBA[redacted]00. I hope this information can help resolve the situation. Thank you, E. Lopez.

Dear Amazon Customer Service, I hope this message finds you well. I have encountered an issue with the Puma sneakers I purchased for my son about a month ago. Unfortunately, the shoes have not held up well, with the rubber soles detaching in multiple areas. This has been a disappointing experience, and I would like to request a return or exchange for this item. Your assistance in resolving this matter would be greatly appreciated. Order Details: Order Date: Oct 16, [redacted] Order #: [redacted] Total: $71.23 Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Angela O.

I recently placed an order for "International Chamber of Commerce Arbitration-ISBN [redacted][redacted]" with Indian-Book-Centre on 25/09/[redacted]. My order number is [redacted]-[redacted]. Instead of receiving the correct item, I was sent a package containing the wrong book "The Golden Years" from Meena K.Vishvakarma in Thane-[redacted]. I returned the package to the sender, but it was sent back to me due to an insufficient address. I have spoken with your representatives who assured me of a refund of Rs.[redacted], but I have yet to receive it. As a long-time Amazon customer of over ten years and a practicing lawyer in the Madras High Court, I request either the correct book or a refund. Kindly provide me with the correct return address for the wrong book. If I do not hear from you within 2 days, I will be forced to seek legal action for the distress caused by this situation. Dr. T. Ramasamy, Advocate at Madras High Court. [redacted] [redacted]

I received a letter from AMAZON PRIME VIDEO today stating that I have a subscription, which came as a surprise as I never signed up for one. Upon investigating my Amazon account and bank statements, I discovered a €49 charge. This has angered me greatly as I never received emails about this subscription or authorized any payments. I am requesting a refund for the unauthorized charge. Can you assist me in resolving this issue? Sincerely

I am a loyal customer who orders several times a week. I always choose items with "free return" since I am on disability and rely on lift services due to not driving. Recently, I purchased a sweater in size L (Order $[redacted]-[redacted]) but found it too big after reading reviews. I bought a size M, but now see that the free return requires me to take it to a UPS store. In the past, I've had UPS pick up returns for free, sparing me the cost of transportation. I hope Amazon can resolve this issue as I value our relationship and wish to continue shopping with them.

I am awaiting the delivery of order [redacted]-[redacted] via UPS today. Unfortunately, the tracking number provided seems to be invalid. This is the second time this week that I have encountered this issue with UPS deliveries from Amazon. Additionally, I have concerns about order [redacted]-[redacted], as it only reached the Amazon facility at 3:30 pm and is expected to be delivered by 9 pm today. This situation marks the third and fourth instances this week where deliveries have been delayed, sometimes by 3-4 days. I would appreciate insight into how these current orders will be delivered on time today and what measures will be taken to ensure punctual deliveries in the future.