Amazon Customer Service Issues

I purchased a set of fireproof bags and later ordered another. The seller combined them into one bill, but only one set was delivered with two holes in the largest bag. I requested a return label for the damaged bags and for the missing set to be sent. The seller proposed a 30% discount for the damaged bags due to return shipping costs, which I declined. They haven't sent the missing set and only refunded one set. Despite requesting a refund or replacement bags, they refuse to cooperate or provide a return label. I am left with unusable bags and feel the seller is not addressing the issue properly. They claim to have refunded me, but I still need a refund for the damaged set. I seek assistance in resolving this matter. Thank you.

I placed Order #[redacted]-[redacted], and it seems two boxes were delivered on different days. The first box was left on my walkway, 6 feet from my covered porch with no stairs involved. I was unaware of its delivery, and it got soaked in the rain overnight. The Higgins brother’s juggling ball set was damaged, with wet balls outside the plastic box. The oral B electric toothbrush, intended as a gift, is also very wet, almost causing the box to fall apart. Furthermore, three copies of "The Art of Hand Shadows" priced at $5.95 each did not arrive. The package was excessively large, leading to items moving around. I have been a long-time Amazon customer, but this experience has been disappointing. I have taken photos of the situation if needed. How can this be resolved?

I've been reaching out to Amazon Support through email, phone, and social media for months but keep getting referred to an "Account Specialists" team who only send form emails. When I reply, there's no follow-up. Even after escalation, there's been no response within the promised 24-48 hrs. I've tried explaining this on social media but keep getting told to contact the account specialist. Unfortunately, I can't access chat since I can't sign in. Wondering if I should escalate this further by contacting BBB/ConsumerAffairs or if there are any other steps I can take. This situation has become extremely frustrating.

I recently had a frustrating experience with Amazon while trying to order a joint supplement for my dog. The process took over five hours due to a missing 40% discount for a subscription program. The customer service representative was unhelpful, requesting a screenshot I did not know how to provide. After finally sending it and being told it was not visible, a second representative had no email to receive it. Eventually, I placed an order without the discount, later finding out it was cancelled due to a gift card issue. After an extended call with no resolution, I decided to stop using Amazon in the future. The poor customer service I received has left me extremely disappointed and reconsidering my Amazon accounts.

Regarding order #[redacted]-[redacted], my spouse noticed that she informed you about not receiving the package. Upon reviewing the photo provided by your driver as proof of delivery, it is evident to us that something is amiss. The image does not match any part of our property, despite our security cameras covering our entire exterior and showing no delivery made on the stated date. The photo only displays the package placed between two walls without any house or door visible. Despite searching various blocks around us, we couldn't find a location resembling the one in the picture. This discrepancy raises suspicions of a dishonest delivery person. We urge you to investigate further and possibly assign a different delivery individual to our area. We appreciate your prompt attention to this matter and are available for any additional details you might require. Our neighborhood values open communication on such issues to safeguard all residents, many of whom frequently order from Amazon.

Customer Service: I had originally scheduled my Prime order to arrive on November 22, but Amazon requested additional shipping fees for delivery on that day. The delivery date was then changed to November 23. However, I was informed via email (not a phone call) that the date was moved to the 24th, and now it has been updated to the 25th or 26th! I believe Amazon made a serious mistake, and I am requesting a refund for the inconvenience caused by the changing delivery dates. Thank you. - John T. Hi John, your package is estimated to arrive on: - Sunday, November 24 - Order #[redacted]-[redacted] - Amazon Locker - Crater - Total: $59.67 Thank you for shopping with us. We'll notify you once your items ship. Have a great day!

I received an unordered package with an Amazon Order ID [redacted]-[redacted] for a Holiday Advent Tea Calendar. It arrived without a return address, but my details are on the shipping label with a price of $31.89 USD. The package contains a slip confirming payment, and the company "Yummy Palette" is mentioned without further information. I haven't been charged for this on any of my accounts. Worried that my personal data may be at risk, as the box lacks Amazon branding. Any help or advice is appreciated. Thank you, Maureen.

My Amazon account with the number [redacted][redacted] has been placed on hold. Yesterday, I provided Amazon with my credit card bill showing my details, but they couldn't resolve the issue and instructed me to contact customer service. Despite reaching out to them multiple times today, providing the same information each time, my account is still on hold. Amazon hasn't given me any clarification on the problem, and I feel stuck in a loop of providing the same information repeatedly without any resolution.

Hello, I am writing to inquire about our Amazon Prime account. Recently, my husband lost his job which led us to close our bank account, leaving us unable to make a payment to renew our subscription, resulting in its cancellation. To resolve this, my sister kindly used her debit card to help cover the cost for us. However, shortly after she assisted us, she canceled her card to avoid automatic renewals. Surprisingly, her account was charged $[redacted] by Amazon, even though her card was removed from our account. Our renewal receipt indicates a charge of $12.99 on 12/08/19. Can you please explain how this charge occurred without her card on file and provide guidance on getting her refunded promptly? Thank you for your urgent assistance with this matter.

I recently purchased a dive mask from uni less than 12 months ago and have used it in the pool at my retirement home in California. After around 20 uses, I noticed a crack in the plastic allowing water to enter the mask. Despite the usual return policy restrictions mentioned by an Amazon representative, they agreed to make an exception due to the limited usage over the summer and promised to send a replacement. However, I am unsure if the replacement order was processed as I cannot find any indication on my Amazon account. I live in a secure neighborhood and have never had issues with lost packages. I'm wondering if the replacement was indeed sent as promised or if I need to follow up on this matter. Thank you, A.A.

Dear Sir, I placed an order on Amazon with the order number [redacted]-[redacted]. I am writing to address an issue with the delivery of this product. The seller, KP Communications, was responsible for the delivery. Upon placing the order, I provided my home address for delivery and made a prepayment for the product. An initial delivery date was promised to me. However, after four days, I received a call from the courier center stating that there was a package for me from Amazon. I requested for the courier to be delivered to my home, but I was informed that delivery was not available for my area. I was asked to collect the product from the courier center. If delivery is not available in my area, why did they accept the order? This has now occurred twice with Amazon, with a previous order number of [redacted]-[redacted]. I would appreciate it if you could address this issue promptly.

I purchased dog food with a 40% discount for subscribing to regular shipments. Unfortunately, the initial order never showed up. I ended up reordering the same bag at full price, which is now delayed by a day. Strangely, the system shows my first order as "canceled" without any explanation, while the future auto-delivery in 60 days is still in place. ORDER DETAILS: Date: November 22, [redacted] Total: $0.00 Recipient: P. M. Order #: [redacted]-[redacted] Cancelled Product: Wellness Complete Health Natural Dry Dog Food, Lamb & Barley, 30-Pound Bag Seller: Amazon.com Services, Inc Price: $0.00 Scheduled for auto-delivery every 2 months It's puzzling that Amazon seems to have voided the discounted first order but maintains the subsequent auto delivery at full price. How can they cancel just one part of the order while keeping the future shipments unaffected?

Dear Amazon, I received an email this morning stating I had joined Amazon Prime on amazon.com, but I reside in the Netherlands and typically use amazon.de. Subsequently, I received another email mentioning my orders and account had been suspended due to suspicious activity. The email requested me to verify billing details for a MasterCard ending in 76 on amazon.com. Upon checking the American version of the app, I discovered two orders made with a MasterCard ending in 76, a card not belonging to anyone in my household. I promptly canceled the orders, changed my password, and noticed I needed to confirm the MasterCard ending in 76 to log in. It seems someone used that card to place orders through my account. I believe this may be a system glitch in Amazon causing this issue or someone unauthorized accessed my account. I have attached the order information for the orders I did not make. Looking forward to your response. Sincerely, Bart B. [redacted]

On November 25, [redacted], I tried to purchase an LED sign. I had difficulty adding a new payment card resulting in the cancellation of the order. After adding my new bank card, I attempted to place the order again. However, I received an email from Amazon yesterday stating that my billing information required confirmation and my account was locked. Despite being notified that the information was reviewed today, I am still unable to access my account. I am a Prime member and this is the first time I have encountered such challenges when making a purchase.

My package has not been delivered. I updated my mailing address the day before placing the order, but was not aware that a USPS package would be forwarded as well. I contacted both post offices, but the package cannot be located. The last tracking update shows November 21, [redacted] at 5:23 pm. I ordered the item on November 19th with two-day shipping on Amazon. Today is November 27th, [redacted], and the item has not arrived. I urgently need this item. I have been patient waiting for the forwarding process to complete, but the package is missing. I request either a replacement to be sent or a refund. Tracking number: [redacted][redacted]66 I appreciate any assistance in tracking down my package and resolving this issue. Thank you, Vicki Hedgepeth

Tracking ID: [redacted] I placed an order on Amazon on Nov 13 with expected delivery on Nov 28. The delivery experience was disappointing. The delivery person was rude, refused to follow address instructions, and even suggested dropping off the package elsewhere, which I declined. Subsequently, he rescheduled the delivery to Dec 15, citing delay due to "customer request." The following day, I received a notification that the item was out for delivery but returned because I allegedly refused it. No one actually came to deliver that day nor contacted me. This has been a frustrating ordeal.

Two of the delivery carriers, specifically "Delivery by Amazon" and "Lasership," are very unreliable. Their delivery personnel often leave packages in inappropriate places. Being a prime member for over 10 years, I have experienced some of the worst delivery service recently. My packages have been misplaced, left in the lobby of my 26th-floor building, given to the wrong apartment, or even handed to strangers. When left at my door, the delivery people don't ring the bell, causing anxiety as we are not familiar with most neighbors in our New York City high-rise. It's a relief when the packages are not stolen, but the uncertainty on delivery day is stressful. Unfortunately, similar incidents have occurred to other neighbors, making us all hesitate before ordering from Amazon.

I previously contacted you regarding login issues. Despite calling multiple times over the past few days, I am currently unable to receive a one-time code. I am seeking to have my password permanently unblocked as it was temporarily resolved two days ago by an agent to prevent recurring one-time password requests. It is frustrating to have to request a new password every time I want to log in. Despite contacting customer service, no one has provided a clear solution to resolve this matter. I am eagerly waiting for Amazon to address and resolve this issue since they appear to be unsure how to handle it.

It's frustrating that my Amazon agent has canceled my package again. The agent has been rude and claims they can't deliver to my address, even though they accepted it when I placed the order. I tried to address this with them, but it hasn't been resolved. I believe they need to be held accountable. The Amazon agent's contact number is +[redacted]20. I would appreciate it if this matter could be rectified, or else I may have to explore other online shopping options.

I recently created a new Amazon account and encountered an issue with the second authentication process. Despite the wording suggesting it may not apply every time, it seems to be a recurring inconvenience. I've tried reaching out via email to "cis...amzon" to no avail and spent over 45 minutes in an online chat with Amazon support without resolution. It's frustrating that this issue isn't being addressed promptly. I hope Amazon can improve its customer service to provide better assistance.