I am trying to resolve a password change that was not asked for by me. Earlier I tried...

GetHuman3464936's Can't Login issue with Amazon from August 2019

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The issue in GetHuman3464936's own words
I am trying to resolve a password change that was not asked for by me. Earlier I tried logging in and was advised that my password was incorrect. I then tried changing it online and followed the *st step and received the authentication code by e mail. I entered it and was then taken to another screen asking for a further code which would be sent to a mobile number ending ***. This is not my number. I called for assistance and was advised that this would be passed to another department. I called later and again sent an email which should a cut and paste of my screen messages. I have now noticed in my spam a request was apparently made at **** yesterday for a password change .At the same time a request for a password change was made to another account which I have. it appears that my account has been compromised. Concerned with the security of my account I called firstly the other company who were more than helpful. I called again to update you with my latest finding and spoke with Bharath. Having been told by him he would send a code to a mobile ending with numbers that weren't mine. I updated with my correct number but was told I needed to send an e mail in that case. Because of my concerns I asked to speak with a supervisor but was told I could not be put through to one. *Obviously I am concerned with the security of my account and am surprised that I could not speak with a supervisor.*I also recall speaking to a customer service advisor in December asking that the number for my mobile telephone be corrected- it would appear that this wasn't done

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Amazon

Can't Login issue
Reported by GetHuman3464936
Aug 22nd, 2019 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 202210 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3464936 started working on this issue
Aug 22nd, 2019 12:46pm
GetHuman3464936 indicated the issue is not fixed yet.
Aug 22nd, 2019 12:47pm
GetHuman3464936 indicated the issue is not fixed yet.
Aug 22nd, 2019 12:47pm
GetHuman3464936 indicated the issue is not fixed yet.
Aug 22nd, 2019 12:47pm
GetHuman3464936 confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 5:04pm

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