Dear Sir*Mam**I have purchased the product from Amazon India, but the issue could not have been resolved by them. *On ** June ****, I had ordered * volume of Jurisprudence by Roscoe Pound from Amazon. The seller was Vidhya stores. The order id is ***-*******-*******. I had purchased this volume of books on sale for about Rs. *****, but the actual price of the book was more than Rs. *****. I have asked Vidhya stores a number of times regarding the status of my books, but the seller has never replied. I contacted Amazon India *-* times and they have also sent him emails but the seller never replied. Now, it has been more than * months, but I have not received the delivery of books. I want to inform you that the actions of the seller and Amazon as an intermediary, qualifies deficiency of services under the Consumer Protection Act, **** & unfair trade practices under Competition Act, ****. As an intermediary, you are duty-bound to inform the consumer regarding the status of the product when you have been contacted. In case, there is a difficulty at your end regarding contacting the seller, you're bound to inform the consumer the reasons for the same. And, the acceptance of the customer in case of late delivery is paramount in such a scenario. As an intermediary, you are expected to have contact details of the seller including contact number, address, and email. In case, the seller makes a default, you have to take strict action against him, including blacklisting him from your portal. You or the seller cannot unilaterally change the terms of the contract in the middle of the delivery. Your company or the seller cannot take the defense of ignorance of this issue as I have brought it into your notice number of times. It seems that the seller was not having books with him, but he booked an order to be benefitted with advance payment. In this process, you have also been benefitted with his wrongdoings. When you display the discounted price of the book but don't deliver it, you take undue advantage by giving a competitive price, at the beginning of the contract which is a predatory practice against your competitors. You are violating the provisions of Competition Law under The Competition Act, **** apart from Consumer Act. I was informed by the Amazon representatives that I'll get a refund but I don't want any refund. Now, you and Vindhya store will have to compensate me by paying Rs. * lakhs for deficiency in services and an additional Rs. * lakh for mental harassment and agony apart from Rs. ***** which is the present value of the books. This is a notice for deficiency of services, under Consumer Protection Act, ****. I expect you to amicably resolve this issue. I'll file a complaint with District Consumer Forum, in case you don't reply in * days.**Regards,*Dr. Rohit Samhotra*Advocate*Supreme Court of India
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